Accounts Receivable Customer Service Representative

Job Description Job Description We are seeking a detail-oriented and customer-focused Accounts Receivable & Customer Service Representative to manage daily accounts receivable activities while providing professional and responsive support to customers. This position is responsible for accurate billing and payment processing, account reconciliation, collections follow-up, and resolving customer account questions in a timely and courteous manner. The ideal candidate is organized, dependable, comfortable working with numbers, and able to communicate effectively with both customers and internal departments. Key Responsibilities Accounts Receivable Process and post customer payments accurately and in a timely manner. Prepare, review, and distribute customer invoices and account statements. Monitor outstanding balances and follow up on past-due accounts. Contact customers regarding overdue invoices and arrange payment when appropriate. Research and resolve payment discrepancies, short payments, credits, and account variances. Reconcile customer accounts and maintain accurate accounts receivable records. Issue credit memos, adjustments, and refunds according to company policies. Maintain accurate documentation of customer communications and collection activities. Assist with month-end accounts receivable reporting and reconciliation. Work closely with the accounting team to resolve account issues and maintain accurate financial records. Customer Service Respond to customer inquiries regarding invoices, payments, account balances, credits, and billing concerns. Provide friendly, professional, and timely customer service by phone, email, and other communication channels. Investigate customer concerns and coordinate with internal departments to resolve issues. Explain billing policies, payment terms, and account information clearly to customers. Build and maintain positive relationships with customers while handling sensitive payment-related conversations professionally. Escalate complex billing or customer issues to the appropriate department or manager. Qualifications High school diploma or equivalent required; accounting or business education preferred. Accounts receivable, billing, accounting, or customer service experience strongly preferred. Strong attention to detail and accuracy. Excellent verbal and written communication skills.Strong organizational and time-management abilities. Ability to handle confidential financial and customer information. Comfortable communicating with customers regarding outstanding balances and payments. Proficiency with Microsoft Office, particularly Excel. Experience with accounting or ERP software is a plus. Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. Key Skills Accounts receivable and collections Customer service Invoicing and payment processing Account reconciliation Problem-solving Data entry and recordkeeping Professional communication Microsoft Excel Attention to detail Time management Work Environment This is a collaborative position that works closely with accounting, sales, operations, and customers. The successful candidate should be comfortable balancing financial responsibilities with a high level of customer interaction. Performance Expectations Success in this role will be measured by accurate and timely processing of receivables, effective follow-up on outstanding accounts, accurate account records, timely resolution of customer concerns, and maintaining positive customer relationships. Company Description Family owned distributor of cleaning supplies and equipment since 1978. Company Description Family owned distributor of cleaning supplies and equipment since 1978. #J-18808-Ljbffr Lower Huron Chemical & Supply