Program Manager

Program ManagerClarksvilleNearest Major Market: ClarksvilleNearest Secondary Market: NashvilleThe Program Manager provides critical support to the Customer, Warehouse Team and Data Center Team. Responsible for being the liaison/direct link to the client in shaping the strategic direction of the program providing analytical performance tracking, project management and continuous improvement support.Principal Accountabilities:Acts as a partner to the Client to drive forward PRIMUS goalsDrives and facilitates the Americas strategic planning process to achieve productivity and customer goalsDrives performance across all sites in the account through a rigorous performance management system that includes tracking and reporting on strategic initiatives, key metrics and escalating risks/issuesResponsible for providing timely customer analytics to support strategy and priority initiativesCommunicates proactively across business units and organizational layers to gain feedback, buy-in and alignmentChallenge assumptions and use program management knowledge and expertise to keep leaders engagedLeads the development of communication strategy and execution of programs to promote company strategy and prioritiesSupports change management programs linked to the client strategyLead Warehouse and Data Center Teams to identify, design and implement continuous improvement initiativesDesign, develop and report the measurement achievement of continuous improvement initiativesImplementing continuous improvement initiatives that reduce cost of operations and improves service levels, capacity, productivity and qualityBuilding and maintaining strong relationships with internal and external stakeholdersThe individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.Working Environment:Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.Accountability – Use professional concepts and corporate policies and procedures to solve a variety of problems.Impact of Decisions – Moderate impact on corporate operations and fiscal health.Working Relationships – Regularly interact with peers and management concerning matters of moderately complex scope and discretion.Scope – Work on problems moderately complex in scope. Normally receive general instructions routine work, detailed instruction on new assignments.Essential Functions:Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.Knowledge and Skills:Candidate requires 2-5 years experience in strategy, tactics, development and facilitationBusiness or Engineering degree is required.Must demonstrate ability to think strategically and tactically to drive cross-functional initiativesExcellent problem solving and quantitative analysis skills to conduct complex strategic analyses with limited guidanceProven interpersonal and leadership skills to develop strong working relationships at all levels/geographiesAbility to multitask and prioritize on an ongoing basis. Comfortable working in a fast-paced, changing environmentStrong communication and interpersonal skills with ability to influence and collaborate effectively: team playerStrong knowledge of Microsoft Office is required with an emphasis on quantitative analysis (Excel) and the creation of presentations (PowerPoint)Must have proven track record for meeting or exceeding goalsDegree of Characteristic Work Environment Characteristic for position:Low/Minimal Physical Effort Includes lifting, walking, standing and the degree of freedom to move from a set position.Physical Environment Includes exposure to extreme temperature, noise and dirt/fumesFrequency/extent of travel for business purposes.Sensory Attention Includes auditing, proofreading, focused listening, extended period of monitoring a visual display.Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.