General Manager

GENERAL SUMMARY Local Family Entertainment Center is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

RESPONSIBILITIES

PEOPLE

Hire, train, and provide mentorship to the staff to further develop their skills

Cultivate a team environment that provides exceptional customer service

Implements and executes all staff training programs

Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability

Leads and influences management staff through effective motivation, leveraging individual strengths to ensure maximum productivity

Ensures execution of all employee recognition and incentive programs as documented

Maintain a strong community presence through partnership with community and business organizations

OPERATIONS

Maintain a safe, clean, and secure environment for all guests and staff

Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives

Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies

Provide direction to the management team and ensure all staff members perform at a consistently high level

Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards

Assist owners with setting goals and hold managers accountable for setting and meeting departmental goals

Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

FINANCIALS

Capitalize business opportunities in the market area by executing company marketing strategies to drive sales

Maintain systems which ensure overall fiscal responsibility for inventory control, including pars and proper ordering

Assures staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business

Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets

QUALIFICATIONS

Ability to enthusiastically interact with others

Strong character and exercises good judgement in decision making

Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants

3+ years experience in Facility Operations & Management Required

Demonstrated ability in developing team members in areas of responsibility

Demonstrated ability to achieve expected store financial results in areas of responsibility

Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude

Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)

Professional grooming and conduct must be constantly displayed

Adaptability, flexibility, and general enthusiasm for the business

Strong communication skills; ability to write and verbally communicate in a clear and concise manner

Ability to establish working relationships with all employees, management, and vendors

Ability to maintain and project professionalism, internally and externally, at all times

Can create and communicate a vision for the park

Flexible in approach; can readily adapt to business and team needs and changes

Holds self-accountable for high personal standards of conduct and professionalism

Appreciation of diversity (thought, ethnic, gender, etc.)

Innovative and strategic thinker

WHO WILL SUCCEED IN THIS ROLE Our staff and guests are important to us and should be to you too. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority younger staff. Encouraging and helping them grow professionally and personally as they enter the work force. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue.