Program Manager

Role Description

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.

At Nava, members of the Program leadership team are responsible for:

• Client trust and relationships
• Team clarity and health
• Staffing
• Contract management / profit & loss
• Organic growth

Nava's Program Managers have 5+ years of experience overseeing delivery outcomes and client relationships for a set of small- to medium-sized projects to create positive delivery environments.

What You'll Do

• Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level.
• Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them.
• Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently.
• Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your portfolio accordingly.
• Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery.
• Support the creation of delivery environments built on mutual trust between government partners and our team.
• Scale efforts through a team of project managers and other functional delivery leads.
• Manage all the contracts and finances within your portfolio in coordination with the finance team.
• Set and uphold standards for delivery excellence and client service.
• Apply Nava's policies and guidance at the program level.
• Participate in developing and delivering company objectives and key results.

Qualifications

• Experience with Custom Software or Cloud infrastructure programs/projects.
• Experience working with or for government agencies.
• Experience with growing agile development teams and the challenges of managing a project at scale.
• Ability to demonstrate experience leading projects with significant complexity.
• Experience using agile frameworks like scrum, kanban, or SAFe.
• Empathetic communicator and relationship builder.
• Adaptable problem solving and ability to deal with multi-dimensional challenges.
• Highly organized and care deeply about building and growing a sustainable, culture-conscious business.
• Strategic approach to delivery planning and contract management.
• Iterative approach to execution that emphasizes rapid team progress.
• Ability to maintain broader situational awareness beyond the immediate team.
• Excellent written and verbal communication skills.
• Occasional travel.

Desired Skills

• Program Management experience within a government space.
• Experience launching new production systems with high public visibility.
• Experience with long term, complex, and ambiguous IT modernization efforts.
• Experience with using common project management tools like Jira and Confluence.
• Project management in a government context.
• Track record of introducing and expanding agile transformation.
• Experience managing projects that provide production operations and support alongside ongoing product/feature development.

Requirements

• Legal authorization to work in the United States.
• Ability to meet any other requirements for government contracts for which candidates are hired.
• Work authorization that doesn’t require visa sponsorship, now or in the future.
• May be subject to a government background check or security clearance, depending on the contract.

Benefits

• Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs.
• Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost.
• Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge.
• Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO.
• Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus.
• Parental leave — paid time off for new parents, plus weekly meals delivered to your home.
• Wellness program — full platform offering physical, mental, & emotional health resources & support tools.
• Virtual care — see doctors online with no copay through a virtual visit program.
• Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest.
• 401(k) match — Nava matches 4% of your salary to support your retirement savings plan.
• Flexible work — remote-first environment with flexibility built around your schedule and responsibilities.
• Home office setup — company laptop & setup assistance provided via Staples for remote work needs.
• Utility support — monthly reimbursement to help offset eligible home office utility expenses.
• Learning opportunities — internal training programs and resources to help grow your professional skills.
• Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs.
• Referral bonus — get rewarded when you refer great people who join the Nava team.
• Commuter benefits — pre-tax commuter programs to support in-office travel when applicable.
• Supportive culture — A collaborative and remote-friendly team environment where people genuinely care.