Grievance Specialist

Locations Richwood Correctional Center 180 Pine Bayou Cir Monroe, LA 71202, USA Description Pay: $19.46 per hour Monday – Friday, 8 hours per day. Essential Duties and Responsibilities Process and investigate detainee grievances (e.g., receive initial complaint, send grievance form to detainee, receive completed form, date‑stamp, log & assign identification number, prepare file folder). Submit investigation findings to supervisor and refer grievances to central office when not resolved at institution level. Assist supervisor in directing detainee grievance procedure and coordinating audit process (institution audited by central office management). Develop, administer policies and procedures related to institution services and security; act in the absence of immediate supervisor (e.g., represent warden at meetings & conferences, recommend hire, transfer, promotion, and discipline of clerical personnel). Conduct investigation of employee misconduct and internal audits to ensure compliance. Train institutional staff on detainee grievance procedure; prepare legal documents; conduct research related to detainee lawsuits; assist in responding to inquiries and complaints from the general public and outside agencies concerning detainees or employees; attend meetings and training sessions. Required Knowledge, Skills & Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high‑paced and at times stressful environment. Education and Experience Coursework or certificate in grievance, investigative methods, behavior, and social sciences preferred. Knowledge of federal and state institution rules and regulations preferred. 1 year or more as a correctional grievance clerk or related field preferred. Physical Requirements Long periods of continuous standing and walking for 4 or more hours per shift. Frequent periods of sitting for 30 minutes or more. Repetitive climbing of stairs to reach assigned areas and working at heights. Occasional kneeling, squatting, and bending to perform “pat” or “strip” searches. Frequent grasping, reaching, pushing, pulling, bending, twisting. Occasionally responding to altercations and occasional restraining and securing assaultive offenders. Ability to respond rapidly to potential security and/or medical codes/issues. Frequent transferring and transporting offenders by walking or riding in various vehicles such as vans, buses, and other forms of transportation. Continuous periods of operating/driving company vehicles to pick up and transport offenders for 4 hours or more per shift. Remaining awake and alert while on duty for 12 or more hours per shift. Occasional lifting and carrying up to 50–100 lbs. Ability to occasionally withstand direct or indirect exposure to OC spray. Exposure for up to 12 hours or more per shift to outdoor elements and temperatures with scheduled breaks. Ability to hear and understand verbal communication. Qualifications Experience and knowledge as described above. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr