ASSISTANT GENERAL MANAGER 2

Located in downtown Madison, travelers are walking distance to some of the best attractions in the city, including the Wisconsin Capitol Building, Sylvee concert venue and Overture Center for the Arts. Hyatt Place Madison/Downtown is a perfect nightly hotel for all travelers. Enjoy your complimentary Wi‑Fi, our always‑accessible StayFit gym, and buffet breakfast. Key Responsibilities Operational Leadership: Assist in overseeing the daily operations of the hotel, including guest services, housekeeping, front office, food & beverage, and maintenance. Guest Satisfaction: Ensure that the highest standards of guest satisfaction are consistently met by handling guest concerns and ensuring the hotel maintains a welcoming atmosphere. Team Management: Supervise and motivate staff, providing coaching and support. Foster a positive team culture and maintain employee engagement. Financial Oversight: Assist in budgeting, forecasting, and financial planning. Help manage operating costs and maximize revenue through effective hotel management practices. Staff Development: Hire, train, and evaluate hotel employees. Encourage career growth and development through ongoing training and mentorship. Quality Control: Ensure all hotel operations comply with company policies and standards, health and safety regulations, and local laws. Sales and Marketing: Work alongside the Sales team to promote the hotel’s services and increase booking rates, ensuring the hotel is competitive in its market. Reporting: Assist the General Manager in preparing monthly reports, including revenue, occupancy rates, guest satisfaction scores, and other performance metrics. Why work for Hyatt Tuition Reimbursement Free employee parking or bus pass! Paid Vacation, sick days, new child leave and personal day Free room nights, Discounted and Friends & Family Room Rates Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more! Start saving for retirement with our 401k program and company match Employee Stock Purchase Plan Free colleague meals weekly Opportunities for career growth Our Values Empathy Integrity Respect Inclusion Experimentation Wellbeing Qualifications 2-3 years of experience in hotel management, preferably in an Assistant General Manager or similar role. Strong understanding of hotel operations, including front desk, housekeeping, food & beverage, and maintenance. Exceptional leadership and team‑building skills with the ability to motivate and develop staff. Excellent communication and interpersonal skills, both with guests and colleagues. Strong problem‑solving and conflict‑resolution abilities. Proficiency in hotel management software, i.e. Opera and Microsoft Office Suite. Flexible and adaptable, able to thrive in a dynamic, fast‑paced environment. Ability to work varied hours, including nights, weekends, and holidays. Previous experience in sales and marketing within the hotel industry. Experience in managing budgets and financial reports. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr