Order Management Specialist

Insurance Claims And Order Management SpecialistPerform troubleshooting on all insurance claims and other order types and assist to identify and execute various enhancements to all order management processes. Ensure compliance with all company and business policies and administer all and ensure appropriate order flow.This is an onsite role in our Irving TX facility with a schedule of Monday - Thursday, 6AM – 4.30PM.What will be my duties and responsibilities in this job?This is a highly technical job, where understanding of order flow, process flow and above average knowledge of the Operating system is crucial for successful performanceManage all communication with Materials, Operations and Fulfilment centers and in order to satisfy and process all insurance orders and timely shipment of devices within SLA.Using current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge in order to facilitate order flow until shipment.Verify all order lines and prepare reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all order issuesMonitor and evaluate all order issues and resolve using tools availableWork in tandem with Purchasing department in order to resolve escalations for claims which can't be satisfied based on current stock availabilityUsing tools available, this position is responsible to generate multiple reports in order to send priority and urgency to other departments. For example: Priorities needed to satisfy backorders. Receiving daily priorities, Kitting PrioritiesTechnical research for current claims needing migration of existing models and execute those migrations in order to satisfy claims within SLA.Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs.Ensure FIFO is followed to satisfy older claimsDepending on program and customer additional research will be needed in order to move orders from Entered status into Booked status, allowing the orders to be cascaded within the systemCreate different feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholdersCreate reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfil and troubleshoot ordersOther duties as assignedWhat are the requirements needed for this position?High School Diploma or equivalent. BS/BA on a technical field preferred2+ years of distribution and logistics background.MS Excel proficiency in order to manage large amount of dataMS Word proficiency in order to create basic documents and reportsGood communication skills in order to interact and influence othersWhat other skills/experience would be helpful to have?Oracle experience a plus.Experience in inventory control, material management/movement of more than 2 years desiredWhat are the working conditions and physical requirements of this job?Occasional: bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machineryThis position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phoneEmployee is occasionally required to stand and walk, lift, carry and/or move up to 40 poundsSpecific vision abilities required by this job include close vision and the ability to adjust focusAbility to talk and hearRequired to use hands and fingers, handle, or feel objects, tools, or controls. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functionsPay Range:$ 19,08 - $ 30,53Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.