Customer Service Representative

Customer Service Representative

This role focuses on delivering high-quality customer service through the administration of customer programs and the development of proactive solutions that respond to customer requirements. You will review and analyze customer specifications, coordinate input from internal departments, and prepare competitive bids and cost estimates. Working under the general guidance of a supervisor or more experienced engineer, you will support business development activities, help resolve customer issues, and contribute to initiatives that improve group effectiveness and customer satisfaction.

Responsibilities

• Administer customer service programs and support the development and implementation of proactive initiatives that address customer requirements.
• Review and analyze customer specifications to ensure a clear understanding of requirements and expectations.
• Coordinate input from engineering, procurement, finance, and other departments to develop bids that are fully responsive to customer needs.
• Simultaneously manage information for multiple projects and adjust effectively to changing priorities and deadlines.
• Develop detailed cost estimates for new bids and contract revisions using engineering data, drawings, customer specifications, and related documentation.
• Prepare requests for quotations for the purchase of components, evaluate supplier quotations, and summarize total cost estimates for internal review.
• Write complete and accurate proposal documents, ensuring that all technical, commercial, and contractual aspects are clearly presented.
• Revise contract documents as required to reflect changes in scope, terms, or conditions, and ensure consistency with customer agreements.
• Compile and analyze data to report contract scope, terms, costs, and profitability to management.
• Attend internal and external meetings to exchange information, clarify contract requirements, and support negotiation and decision-making processes.
• Participate in investigations of technical or contractual problems and help establish procedures and corrective actions to prevent recurrence.
• Support the coordination of customer complaint investigations and assist in achieving fair and equitable solutions.
• Maintain a strong working knowledge of the organization's products, drawings, and related documents to support accurate cost estimation and proposal development.
• Communicate effectively with internal teams and customers to clarify requirements, resolve issues, and build long-term relationships.
• Pursue continuous improvement initiatives to enhance the effectiveness of the group and increase overall customer satisfaction.
• Travel domestically or internationally as needed to attend meetings, support customer interactions, and participate in project-related activities.

Essential Skills

• Bachelor's degree in engineering, business, or a related field, or an equivalent combination of education and demonstrated accomplishments.
• 2 to 5 years of experience in customer service, proposals, cost estimating, or a closely related business development function.
• Strong knowledge of the organization's products and the ability to interpret engineering drawings and related technical documents.
• Proven ability to prepare accurate and detailed cost estimates using engineering data, customer specifications, and supplier quotations.
• Experience reviewing and analyzing customer specifications and developing bids that align with customer requirements.
• Solid customer support skills, including handling inquiries, coordinating responses, and contributing to complaint resolution.
• Proficiency in writing clear, complete, and professional proposal documents and revising contract documents when necessary.
• Effective communication skills for interfacing with multiple internal groups and external customers.
• Strong organizational skills with the ability to process information for multiple projects simultaneously and respond to changing priorities.
• Attention to detail and sound judgment in applying established practices to proposals and cost estimating tasks.
• Basic data entry skills and comfort working with computer-based tools to compile, analyze, and report information.

Additional Skills & Qualifications

• Experience in business development activities such as bid preparation, contract review, and profitability analysis.
• Background in coordinating cross-functional input from engineering, procurement, finance, and operations.
• Ability to participate in technical problem investigations and contribute to the development of corrective procedures.
• Demonstrated accomplishments that may substitute for formal education in engineering, business, or related disciplines.
• Capability to travel domestically and internationally to support customer meetings and project-related activities.
• Strong analytical mindset with the ability to summarize complex information into clear, actionable reports for management.
• Proactive approach to improving processes, increasing customer satisfaction, and enhancing team effectiveness

Job Type & Location: This is a Contract position based out of New Berlin, WI.

Pay and Benefits: The pay range for this position is $32.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in New Berlin,WI.

Application Deadline: This position is anticipated to close on Sep 29, 2026.