Desktop Support Specialist

Job Description

Job Title - Desktop Support Specialist

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Location - Tyler, TX

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Job Type - Fulltime

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USC only

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About the Role

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Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).

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Responsibilities

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• Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
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• Support mobile device setup and management for sales or field teams.
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• Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
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• Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
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• Escalate and track issues that require higher-level intervention or vendor support.
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• Collaborate with network and system administrators for more complex technical issues.
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• Maintain accurate documentation of incidents, resolutions, and asset inventories.
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• Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
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Qualifications

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• 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
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• Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
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• Familiarity with Active Directory, user account provisioning, and permission management.
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• Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
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• Strong problem-solving, interpersonal, and time-management skills.
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• Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.
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Required Skills

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• Experience supporting IT in a manufacturing, distribution, or retail environment.
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• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
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• Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
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Preferred Skills

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• Experience supporting IT in a manufacturing, distribution, or retail environment.
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• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
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• Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
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