CRM Software Engineer

Role Description

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks.

DoIT’s Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university. The Enterprise Business Systems in the Division of Information Technology (DoIT) seeks a CRM developer to provide effective development for administrative, research, outreach, and/or instructional information technology services across UW-Madison.

This is your opportunity to join a transformative CRM team, collaborate with diverse stakeholders, and continue our implementation of CRM across campus. Here’s how you’ll make an impact:

• Design & Analyze Systems: Study system requirements, review existing setups, and create clear, detailed blueprints for integrating and upgrading systems.
• Lead Tech Projects: Take charge of projects focused on building, integrating, and maintaining software applications.
• Partner with Clients: Work directly with clients to discuss project progress, pitch proposals, and solve technical issues.
• Build Smart Software: Design and develop seamless applications that solve current business problems and can scale for the future.
• Oversee Testing: Decide how software should be tested and manage the creation and execution of thorough testing plans.
• Optimize Performance: Create strategies to organize data efficiently and keep systems running fast and reliably.
• Mentor Others: Train and provide technical guidance to junior team members.
• Align Tech with Business Goals: Review system designs and requirements to make sure tech solutions perfectly support the company's business strategy.
• Solve Complex Problems: Act as the resident expert to troubleshoot and solve tricky technical design and integration challenges.

This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved annually. An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Qualifications

• Demonstrated experience applying Object-Oriented programming principles (encapsulation, inheritance, polymorphism) in production-level code.
• Building and maintaining system integrations using APIs, middleware, or other tools to enable reliable data exchange across platforms.
• Experience using source control tools (e.g., Git) and CI/CD pipelines to manage code changes and enable automated, reliable deployments.
• Experience writing and optimizing SQL queries and designing relational database structures to ensure efficient, scalable, and reliable data management.
• Experience developing in large, enterprise-wide environments supporting multiple applications, managing dependencies and coordinating changes to ensure system stability and performance.
• Experience creating, parsing, and managing data using formats such as JSON, XML, and HTML to support integration and application functionality.
• Experience building, consuming, and testing APIs (REST/SOAP) using tools such as Postman to support reliable system integration and data exchange.

Preferred Qualifications

• Experience serving as the subject matter expert on Salesforce declarative architecture, spearheading the design of enterprise-level automated workflows and Flow-based solutions.
• Performing data integrations to import and export data across systems using various tools and methodologies, ensuring data accuracy, integrity, and reliability.
• Designing, developing, and enhancing Salesforce solutions using Apex and Lightning Web Components (LWC) to deliver scalable functionality, maintain code quality, and support evolving business needs.
• Ability to write and optimize SOQL queries to efficiently retrieve and analyze Salesforce data, supporting reporting, integrations, and business decision-making.
• Managing the setup and ongoing administration of Salesforce org backups using OwnBackup, ensuring reliable data protection, backup integrity, and recovery readiness.
• Salesforce certification(s) preferred (e.g., Administrator, Platform Developer), or equivalent practical experience.

Education

• Bachelor's Degree Preferred Minimum.

How to Apply

Click on the "Apply” button to start the application process. You will be prompted to upload the following documents:

• Resume
• Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process. Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.

Contact Information

DoIT Human Resources, View email address on remotive.com , View phone number on remotive.com. Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.