IT Business Systems Analyst, Claims

About the role:

The IT Business Systems Analyst - Claims will be part of the Claims Technology team, which is responsible for delivering impactful change aligned to the top companywide and department level goals. The IT Business Systems Analyst will take the lead identifying business and system requirements for PURE's Claims system as well as other integrated systems. We are looking for a highly self-motivated individual who analyzes and defines efficient and creative solutions to business problems.

We encourage our team members to pursue not only their passions, but also their intellectual curiosities. A career in business analysis creates a rewarding opportunity to drive deep impact for our business.

What you'll do:

• Work with IT Project Leads and business stakeholders to identify and execute upon requirements:
  • Take the lead in eliciting, identifying, and evaluating business and system requirements for PURE's Claims Management system as well as other integrated systems
  • Define and document clear and concise requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders
  • Own the requirements through their full lifecycle. Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs
  • Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable, partnering with the business team. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT
  • Work closely with our geographically dispersed IT team (internal & offshore) to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team.
  • Work with our business group to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement
• Participate in production support activities:
  • Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team.
  • Work with end users when needed to understand and resolve issues in the system.

This career is for you if you have:

• 3+ years of property and casualty insurance work experience
• Proficiency with claims platforms is essential. Expertise in Guidewire ClaimCenter and Contact Manager is strongly preferred, with particular emphasis on experience using Guidewire ClaimCenter in an on-premises environment and without the complete Guidewire suite.
• Experience participating in personal lines insurance IT projects, with good understanding of insurance business processes and technologies (e.g., claims, product development, quoting, underwriting, rating, workflow)
• Experience working with 3rd party integrations and interfaces such as CCC, Xact, Claimatic, OneInc, Copart, and others
• AI experience is a plus
• Good communication and interpersonal skills, with the ability to interact effectively with business stakeholders and technical teams
• Familiarity with Agile/Scrum frameworks
• Needs only general instructions on work; can walk into a problem and analyze the underlying issue, and use judgment, creativity, and sound knowledge to develop and recommend solutions.
• Ability to build strong relationships with internal customers, helping align their needs with what's best for a organization and working together to find the right compromise.
• Strong consensus building skills and ability to convey technical concepts in a clear, understandable way
• Knowledge of XML and SQL Server with the ability to write basic queries
• Occasionally this role may be required to work a few hours on a weekend and/or late night in support of scheduled system releases.

What We Do

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.

We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave.

Who We Are

We want to be transparent about what we expect from each other. From PURE, you can expect:

Opportunities to stretch and grow: your professional and personal development matters to us. We're committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.

Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.

Support in good times and bad: we believe in showing up for each other consistently, not only when it's easy. You can expect a thoughtful partner, even when we disagree.

A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Who You Are

All of the strongest relationships are a partnership- a two way street. So here's what we ask of you:

• Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over comfort" approach and a positive, solutions-oriented mindset.
• Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

The base salary for this role can range from $55,000 to $70,000 based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience

To ensure a successful onboarding experience, all new hires must work onsite at one of our offices during their first week of employment. Candidates should apply only if they are able to meet this requirement.

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