Order Management and RMA Support Specialist

Job Description

Job Description

Role Snapshot

• Employer: Integrated Talent Strategies (ITS)
• Location: Ashburn, VA (supporting a top-tier client)
• Type: Full-time, project-based

Core Responsibilities

• Enter, review, and verify customer orders for completeness and accuracy.
• Manage inbound customer calls and emails, ensuring timely, professional responses.
• Prepare and maintain quotes; troubleshoot issues; update and track RMAs.
• Conduct follow-up on quotes and post-sale activities to foster satisfaction and repeat business.
• Run assigned reports to support sales operations and account visibility.
• Coordinate closely with a Regional Manager to manage territory accounts and strengthen relationships that grow revenue.
• Hold daily touchpoints with the Regional Manager to plan workflow, prioritize activities, and align on goals.
• Maintain accurate customer, account, and opportunity data across applicable databases.
• Promote and uphold a positive, productive team culture.
• Perform other duties as assigned.

Qualifications

• 1+ year of sales experience.
• Associate's degree in a related discipline.

Skills and Strengths

• Customer Service
• Territory Sales
• Outside Sales
• Reliable communication via phone and email; disciplined data entry and record-keeping.

About Integrated Talent Strategies (ITS)

Since 1984, ITS has connected Engineering, Technical, and Professional talent with leading organizations. Born from an engineering firm, we’ve grown into an international recruiting and staffing partner serving many of the most well-known names in architecture, engineering, and manufacturing. Our breadth of services and adaptability to client needs have kept us a trusted ally for decades.

Next Step

Interested in making an immediate impact? Apply now for more information.