Senior IT Engineer

Senior IT Engineer to join and help to guide our Digital Engagement Services Team. This is a varied role where you will help develop, maintain and support the applications and systems used to deliver customer facing council services. If you enjoy solving technical problems, improving services and working collaboratively with customers, colleagues and suppliers, this could be a great next move for you. Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference. About the role You will work as part of our Digital Engagement Services Team supporting the Digital Engagement Services Manager. The role involves working with colleagues across council services, IT teams, customers and external suppliers, with some travel to other work locations within Argyll and Bute and beyond. You will help develop, maintain and support customer facing applications and integrations, provide support, and design and develop systems to meet business and customer needs. You will also monitor system performance, carry out planned maintenance, resolve technical issues, support customer-facing voice and data systems, complete acceptance testing and maintain clear technical documentation. You will contribute technical expertise to colleagues in the DEST, projects and service improvements, help manage relationships with third-party suppliers and ensure systems are reliable, secure and easy to use. You will help to set the priorities and direction of the team and your work will help colleagues across the council deliver effective services to customers throughout Argyll and Bute. About you You should have an HND in Computing at SCQF Level 8, or an equivalent computer-related qualification , together with significant experience in a relevant IT technical role. You will also need experience of configuring, installing, deploying and supporting applications, working in a customer-focused environment and delivering IT solutions using a recognised project management approach. You should have strong technical knowledge, good problem-solving and organisational skills, and the ability to produce clear technical documentation, reports, diagrams and user guidance. You should be comfortable working with customers and colleagues, managing competing priorities and communicating technical information clearly. You must be able to travel efficiently and effectively between different work locations to meet the operational requirements of the service. Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work. This role also provides an opportunity to work across a varied portfolio of applications and technologies while contributing directly to improvements in council services. You will have opportunities to develop your technical and project experience, work with colleagues and suppliers across a range of services, and help shape reliable, secure and customer-focused digital solutions. We provide information to help with moving to the area, from finding somewhere to live to securing employment, and from schools and wider education to the varied lifestyles available here. If you have any enquiries, you’re welcome to get in touch with us at View email address on click.appcast.io. If your enquiry is only about housing, you are welcome to contact View email address on click.appcast.io directly. We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about. Learn more here Argyll and Bute Employee Recognition Programme, Disability Confident, Equality and Fairness, Climate Change, Flexible and Hybrid Working Policy Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible. We want everyone applying for a job with Argyll and Bute Council to feel confident, supported and informed throughout our recruitment process. Our Work with Us pages are designed to help you put forward your best application. You’ll find practical tips on how to clearly present your skills and experience, along with guidance on using AI tools in a helpful and appropriate way. We’re keen to hear about your own experiences, skills and motivations, so it’s important that your application reflects your journey. You’ll also find information about our approach to inclusive recruitment, including the steps we take to reduce barriers and support different applicants. Alongside this, we provide details on pay, benefits and the wider employment package, so you have a clear understanding of what we offer. Our aim is to support you every step of the way in your recruitment experience with us. We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy. #J-18808-Ljbffr