Field Service Technician

Field Service Mechanic / Technician

Are you an automotive and/or diesel mechanic? Do you enjoy troubleshooting and maintaining equipment or vehicles?

Do you enjoy working independently, but still want to be part of a team?

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions; Southern States Material Handling solves problems. Working to offer a comprehensive plan to ensure fleets keep working, we are looking for Field Service Mechanics/Technicians to join our team of problem solvers.

As a Field Service Mechanic with Southern States Material Handling you will be trained, given your own service van and a complete set of tools! Daily you will travel in your territory to customers to maintain and repair propane, diesel and electric powered forklifts, pallet jacks, reach trucks, swing reaches, side loaders, sweepers, plus so much more! The opportunities to grow and expand your knowledge and skill sets are endless!

If you have the skillsets and attitude required, we provide paid training and will certify you to work on our equipment!

Come diversify your experience and be a part of our Toyota & Raymond family!

Top of the Line Benefits!!

• Your own van and tools to use!
• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

Great Schedule and Pay!!

• Full Time. Monday to Friday; 7am-4:30pm
• $20-35 per hour depending on skillset
• Increases in pay as you earn more certifications during your career with us!

What you'll Need:

• Mechanical knowledge: 1 year preferred
• Experience with farm, construction, material handling, diesel equipment, small engines, and/or components of vehicles and lift trucks preferred
• Ability to define problems, collect data, and draw valid conclusions from an extensive variety of technical instructions
• Strong verbal and written communication skills.
• Excellent Customer relationship skills
• Excellent time management skills
• Ability to calculate figures such as discounts and percentages
• Ability to properly lift/carry up to 100lbs for short distances
• Range of motion including reaching, sitting, lying, bending, and kneeling to work on equipment
• Proficiency with technologic devices such as tablets and smartphones

Education and Certification Needed:

• High School diploma or GED
• Technical school coursework in electrical, mechanical, or automotive field a plus but not required
• Automotive Service Excellence certifications a plus

What you'll Do:

• Troubleshoot to locate mechanical, hydraulic, and electrical malfunctions; may need to operate test equipment.
• Operate forklifts for troubleshooting and quality assurance checks after repairs have been completed.
• Dismantle, assemble, or reassemble engines, transmissions, or differentials, fuel systems, and hydraulic and electric components.
• Service forklifts with water, fuel, oils, or lubricants and apply cleaning solvents when needed.
• Align, adjust, repair, or replace worn or broken mechanical components or parts.
• Use hand or power tools and precision measuring tools where needed.

• Ensure completion of work and satisfaction for our customers.
• Participate in and stay up to date on TMHU training online.
• Manage multiple customer work orders in process and ensure timely completion with in less than two weeks.
• Ensure paperwork is complete, accurate, signed off on by our customer, and turned in promptly.
• Work with customers to identify and resolve equipment issues.
• Read, understand, and use the shop and parts manuals as well as operating manuals, blueprints, schematics, and technical drawings.
• Contact proper personnel on full maintenance rental accounts when repairs are needed.
• Manage call response time within 2-3 hours of dispatch time; communicate with dispatcher to minimize drive time.
• Inform dispatch of location and job destination after every job is complete.
• Accurately quote customers for services or parts needed
• Represent company in a professional manner encompassing our mission statement and values.
• Adhere to all posted and documented safety procedures as well as those required by the customer.

Location:

• With over 11 locations throughout Central Georgia and Florida, we have a spot for you! Responsibilities may require work to be done in our shop or may be required to be done at customer's location.