Medical Assistant

Job Description

Job Description

Position Description:

Under the direct supervision of the Clinic Administrator/Supervisor, the Medical Assistant is a vital member of our care team, responsible for providing essential clinical support. This position primarily assists in delivering direct patient care within the regulatory scope of practice. The Medical Assistant supports healthcare providers by preparing examination rooms and documenting patient information, ensuring smooth operations and optimal patient experiences. This position also upholds patient confidentiality, adheres to regulatory standards, and maintains the highest level of professionalism in healthcare delivery.

Principal Responsibilities:

1. Performs routine (noninvasive) patient care functions as prescribed by licensed healthcare personnel, following established clinic policies and procedures within the defined scope of education, training, and responsibilities.
2. Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate, blood pressure, pulse oximetry, and peak flow measurement, according to established policies and procedures.
3. Performs lab tests, including finger sticks, after receiving appropriate training and verification of competency.
4. Administers immunizations and medications per provider's order after a licensed healthcare professional verifies the correct medication and dosage.
5. Performs venipuncture and PPD skin placements, documents the measurement of the PPD skin test, and reports this information directly to the provider or Registered Nurse.
6. Applies and removes bandages and dressings.
7. Provides fluoride varnish treatment to patients ages 1 month to 20 years during wellness or medical visits, following approved protocols to prevent dental caries and support preventive health efforts.
8. Applies principles of aseptic technique and infection control in accordance with established policies and procedures.
9. Provides basic health information and education to patients following established protocols.
10. Prepares examination rooms by ensuring cleanliness and stocking necessary supplies.
11. Accurately documents patient information, medical history, and treatment plans in electronic health record (EHR) systems.
12. Assists with patient education regarding medications, treatments, and follow-up care.
13. Coordinates referrals to specialists and diagnostic testing as needed.
14. Ensures compliance with infection control protocols and maintains a safe, clean environment.
15. Assists with administrative tasks such as scheduling appointments, answering phones, and verifying insurance information.
16. Accurately files patients’ lab results, X-rays, EKG results, and other documents after provider review and sign-off.
17. Participates in staff meetings, including quality improvement sessions, case conferences, and in-service training.
18. Participates in all safety programs, which may include assignment to an emergency response team.
19. Administer topical fluoride varnish treatment.
20. Complete required screening tools.
21. Log in to Cozeva. Review what the patient is due for, regarding HEDIS measures.
22. Check daily Rusetta tank.
23. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
24. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
25. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
26. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
27. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
28. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
29. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
30. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
31. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
32. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
33. Performs other duties and tasks as required or assigned.
34. Participate in JWCH’s customer service training called AIDET on an annual basis.
    1. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
    2. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

Requirements:

1. High School Diploma or equivalent required.
2. Graduation from an accredited Medical Assistant school with a current MA certificate
3. Verification of appropriate hours in approved Medical Assistant course to perform venipuncture 
4. Current BLS certificate from the American Heart Association or American Red Cross
5. Minimum of 2 years of experience providing direct patient care in a clinical or community health setting.
6. Phlebotomy certification/license preferred.
7. Experience with Electronic Health Records (EHR), particularly NexGen, preferred.
8. Ability to work effectively in fast-paced, high-volume environments with diverse populations.
9. Strong interpersonal skills with a commitment to trauma-informed, culturally competent care.
10. Bilingual (English/Spanish) a plus.
11. Flexibility to work at various clinic locations in the Downtown Los Angeles area as needed.
12. Must maintain patient confidentiality and adhere to HIPAA regulations.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers  is an Equal Opportunity and Fair Chance Employer.