Enterprise Account Rep

Job Description

Job Description

Royal Key Supply

Royal Key Supply is looking for a professional, highly organized Enterprise Account Representative to support and manage the day-to-day needs of our existing enterprise customers.

This position is primarily focused on account support, purchase order processing, customer communication, and request management rather than traditional outside sales. The ideal candidate is well-spoken, responsive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as a primary point of contact for assigned enterprise customers.
• Respond to customer questions by phone, email, and other approved communication channels.
• Receive, review, and process customer purchase orders accurately and efficiently.
• Verify order details, quantities, pricing, shipping information, and other required account information before processing.
• Manage customer requests from initial contact through completion.
• Provide timely updates regarding order status, product availability, backorders, shipping, and other account-related needs.
• Coordinate with Purchasing, Warehouse, Customer Service, Technical Support, and Management when additional assistance is required.
• Follow up on outstanding requests, unresolved concerns, and pending orders.
• Maintain organized records of account communications, purchase orders, requests, and follow-up activity.
• Help resolve account concerns professionally while ensuring company policies and procedures are followed.
• Identify opportunities to better support existing customers through relevant products, services, or account solutions when appropriate.
• Escalate complex or high-priority account issues to management when necessary.

What We Are Looking For

• Excellent verbal and written communication skills.
• Professional, confident, and well-spoken when communicating with customers.
• Strong attention to detail and order accuracy.
• Ability to work efficiently in a fast-paced environment.
• Strong multitasking and prioritization skills.
• Comfortable managing several customer requests and purchase orders at the same time.
• Dependable with follow-up and completion of assigned tasks.
• Strong organizational and problem-solving skills.
• Comfortable using email, spreadsheets, order-management systems, and other business software.
• Previous account management, customer service, purchasing, order entry, or B2B experience is preferred.
• Automotive, locksmith, distribution, dealership, or fleet-industry experience is helpful but not required.

Ideal Candidate

The ideal candidate is someone who can remain organized and professional even when several customers need assistance at the same time. We are looking for someone who communicates clearly, follows through on commitments, pays close attention to details, and understands the importance of providing reliable support to high-value business customers.

While this role may identify opportunities to expand customer relationships, the primary focus is ensuring our existing enterprise clients receive accurate, efficient, and dependable account support .

How Success Will Be Measured

Success in this position may include:

• Purchase order accuracy
• Response time
• Request completion
• Follow-up consistency
• Customer satisfaction
• Order-processing efficiency
• Account organization
• Ability to manage multiple priorities
• Effective communication with customers and internal departments

About Royal Key Supply : Royal Key Supply is a fast-growing eCommerce supplier of automotive keys. Founded in August of 2022, our growing platform serves the needs of local and nationwide customers with reliable products. Regardless of what our clients needs are, we meet them with the personalized attention only a trusted supplier can provide.

What it’s Like to Work Here : Our team members all share a positive attitude, problem solving abilities, and strong attention to detail, enabling them to provide excellent customer service and teamwork skills during fast-paced environments. Our office culture, plus massive opportunities for growth, have resulted in creating an exceptional team. We consider our office environment to be relaxed, flexible, cheerful and fast-growing!

If you are a motivated individual with a passion for Ecommerce and customer service, we invite you to join our team as a front office coordinator. You will have the opportunity to contribute to our company's growth by providing exceptional customer support. We offer competitive compensation and a supportive work environment. Apply now to become part of our dynamic team!