Patient Access Representative

Patient Access Representative

The Patient Access Representative is the first point of contact for patients entering the clinic or calling for assistance. This role is responsible for greeting patients, collecting co-pays, scheduling appointments, confirming upcoming appointments, and managing no-show follow-ups. The Patient Access Representative must maintain a high level of accuracy and customer service while adhering to HIPAA and organizational policies.

Key Responsibilities

• Front Desk & Patient Interaction
• Greet all patients and visitors warmly and professionally.
• Check-in patients accurately and promptly.
• Collect and verify patient demographic and contact information.
• Explain required forms and obtain necessary signatures.
• Ensure patients are directed to appropriate clinical areas.
• Scheduling & Communication
• Schedule new and follow-up appointments per protocol.
• Confirm upcoming appointments with patients via phone.
• Follow up on no-show appointments and assist with rescheduling.
• Answer multi-line phones and respond to inquiries or route calls appropriately.
• Maintain knowledge of provider schedules and clinic workflows.
• Administrative Duties
• Scan and upload documents into the EHR system.
• Maintain the accuracy of patient records and documentation.
• Perform daily end-of-day reconciliation of appointments and co-pays.
• Ensure waiting area is clean, organized, and compliant with safety protocols.

Qualifications

Education & Experience

High School diploma or equivalent required.

Bilingual Spanish Required

1+ years of experience in a healthcare front desk or medical office role preferred.

Experience with electronic health records (EHR) systems preferred; E-Clinical Works

Skills & Competencies

Excellent customer service and communication skills.

Detail-oriented with strong organizational abilities.

Proficient in Microsoft Office (Word, Excel) and practice management systems.

Ability to multitask in a fast-paced clinical environment.

Knowledge of medical terminology and HIPAA regulations.

Work Environment

Work is performed in a front desk/clinical office setting. May involve sitting, standing, and walking for extended periods. Must be able to lift up to 15 pounds occasionally (e.g., files or office supplies).

Schedule & Compensation

Full-time position; occasional overtime may be required. Schedule: Monday thru Friday

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person