Service Director

Service Director role responsible for implementing service strategy across designated sites or geographic areas. Will lead technical teams including biomedical technicians and field engineers, manage customer relationships, drive operational objectives, and ensure service delivery meets contractual commitments and SLA targets.

Responsibilities

• Own and manage customer relationships across designated sites, ensuring satisfaction and contract renewals
• Lead and coach technical teams including biomedical technicians, field engineers, and program coordinators
• Drive profitability, service delivery, and growth metrics for assigned customer base
• Ensure service delivery meets SLA targets and contractual commitments; serve as escalation point for critical issues
• Manage resource planning, on-call processes, and execution of recalls and preventive maintenance

Requirements

• Bachelor's degree from accredited university or high school diploma/GED with 4+ years related experience
• Strong oral and written communication with demonstrated interpersonal and leadership skills
• Proven experience leading teams and managing customer relationships
• Ability to analyze problems and drive resolution for technical or business issues
• Experience leading field service teams in equipment maintenance (preferred)
• Prior GE HealthCare service or operational experience (preferred)

Compensation: $124,240-$186,360 annual base, plus performance-based incentive compensation and benefits