Customer Service Representative

Customer Service RepresentativeLocation: Gastonia, NC 28056 Duration: 12 Months Pay Rate: $20/hr- In-Person InterviewKnowledge, Skills & Abilities Required:Proven verbal and written communication skills.Ability to exercise good judgment with minimal supervision.Excellent analytical skills, decision making ability, negotiation and problem-solving skills.Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).A basic understanding of organization/department/section policies/procedures.A basic understanding of billing, rates, credit, energy usage, and customer accounts.Demonstrate the ability to de-escalate a call with irate and difficult customers.Identify and resolve basic routine issues.Work varying shifts, nights, weekends and during emergency situations.Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.Excellent interpersonal skills and ability to function within a team.Punctual and ability to plan and use time effectively.Flexibility with respect to shifts.