Field Service Technician Rapid Response

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands‑on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong. Job Summary As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on‑site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top‑tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing: Immediate, on‑site support for equipment breakdowns or urgent service needs to reduce downtime. Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled. Electronic and hydraulic system checks. Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related software/tools. ECM flash updates and configuration adjustments. Installation and setup of Product Link or other telematics hardware. Provide immediate status updates and recommendations. Performing Safety Service Letters when applicable. Escalate major repairs to the shop or full field service teams when necessary. Adhere to all safety procedures, guidelines, and best practices. Competencies Proficient reading and writing skills. Strong mechanical and electrical aptitude. Experienced in computer literacy. In‑depth knowledge of Caterpillar equipment applications, operations, and functions. Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System). Expertise in diagnostic, testing, adjustment, and troubleshooting procedures. Welding experience is a plus. Job Qualifications High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience. Minimum of 5 years of hands‑on mechanical repair experience with diesel, earthmoving, or industrial equipment. Must have a valid driver’s license. Employee Benefits Employer‑sponsored pension plan. Competitive pay rate. First‑year vacation and personal time, which is built based on the length of service. Two different Health Insurance options, including a Health Savings Account (HSA) option. Flexible Spending Account (FSA). Dental and Vision Insurance. Credit Union Access. Life Insurance, Short‑Term Disability, and Long‑Term Disability. Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation. Company provided and laundered uniforms. Continued technical and professional training. Physical Requirements Lifting/Carrying 40 lb. Lift/Carry and 50 lb pulling. Standing/Sitting up and down stairs, standing, sitting, and climbing into machines. Dexterity Normal. Repetitive Motions: Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor #J-18808-Ljbffr