Patch Service Analyst W2 Hiring

Responsibilities Identify, track and remediate patch vulnerabilities across the client system enterprise, including server, workstation and system device support. Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the client environment. Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the client system enterprise. Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise. Provide detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS. Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM). Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts. Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability. Key Responsibilities Administer patch management support of servers, workstations and enterprise system devices. Maintain Incident, Task and Change support ticket assignments. Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work. Design, build and deploy packaged updates and application installs associated with patch vulnerability management. Perform EPS project work and cross-department collaboration efforts. Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability. Qualifications Bachelor’s degree in information systems, or related field. 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role. Strong analytical and communication skills with a focus on cross-functional collaboration. General support knowledge involving the Financial-Banking industry preferred. Mandatory Skills Microsoft Configuration Manager (MCM/MECM/SCCM) ServiceNow Intune Power BI PowerShell Azure PatchMyPC Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr