Student Services Specialist - Allied Health

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Working Title:

Student Services Specialist - Allied Health

Institution:

Minnesota West Community and Technical College

Classification Title:

Office & Admin Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

MWST - Pipestone Campus

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$21.12 - $29.73

Job Description

The Student Support Specialist - Allied Health supports Minnesota West’s mission of preparing learners for a lifetime of success by providing accurate, timely, and student-centered administrative and operational support for Allied Health programs. With emphasis on Nursing Assistant programming and test-out related processes, the position helps students, challenges, faculty, staff, and community partners navigate required steps efficiently and consistently, supporting student success, community engagement, and integrity in college processes.

This position requires on-site work on the Pipestone, MN campus and is not eligible for telework or remote work .

PRINCIPLE RESPONSIBILITIES AND RESULTS

Nursing Assistant Test-Out Registration, Payment Setup, and Administrative Readiness

• Coordinate the front-end administrative process for Nursing Assistant test-out requests for Minnesota West students, external testers and challenges.
• Receive, track, and respond to inquiries and requests from students, challenges, facilities, high schools, internal departments, and community partners in collaboration with the Nursing Assistant Program Coordinator, faculty, and other college staff as appropriate.
• Support registration, payment-source identification, testing system setup, and related documentation for Nursing Assistant test-out participants.
• Create and maintain accurate records in college and testing systems, including R School Today (RST) and Test Master Universe (TMU), consistent with established procedures.
• Communicate routine process information, timelines, next steps, and missing requirements to students, challenges, faculty, staff, and partners.
• Provide administrative support and documentation to assist with test-out scheduling, skills-observation coordination, completion tracking, and required reporting.
• Support proctoring or other testing-related needs when appropriate and within the scope of the position.
• Identify and refer academic, competency, testing-integrity, observer, eligibility, or compliance-related questions to the Nursing Assistant Program Coordinator, dean, or appropriate academic administrator.

Allied Health Student Registration Support

• Process student registrations for specialized program areas, including collecting, recording, verifying, reconciling, maintaining, and reporting student data.
• Maintain accurate records so registration, payment, and reporting information is available when needed and regulatory or institutional reporting requirements can be supported.
• Verify, document, and coordinate payment sources, including third-party payers, high schools, facilities, students, Customized Training, or other approved sources of payment as appropriate.
• Coordinate with the Business Office, Customized Training, Student Services, faculty, and academic leadership to resolve routine registration or payment-source issues.

Administrative Support for Nursing Assistant Department

• Provide, evaluate, and continually improve administrative support to the Nursing Assistant department and other assigned Allied Health/Customized Training areas.
• Prepare and process routine communication, course information letters, testing information, correspondence, and related materials accurately and in a timely manner.
• Maintain student, candidate, customer, and partner databases so information is accurate, current, and retrievable.
• Order, track, and maintain supplies, textbooks, and materials needed for assigned program areas.
• Run and track background studies for Allied Health programs, submit payment with individual studies as appropriate, organize results, and provide results to faculty or program leadership.
• Complete student, candidate, and partner follow-up communication as needed.
• Provide administrative documentation and support to the Nursing Assistant Program Coordinator for program reporting, testing records, and other program-support needs.
• Refer academic, curriculum, competency, observer, skills-evaluation, compliance-interpretation, or program-authority questions to the Nursing Assistant Program Coordinator, dean, or appropriate academic administrator.

Other Duties

• Perform other duties as assigned, including support for Lamb and Wool team, backup receipting, participate in committees or special projects, to ensure the smooth functioning of the department, and maintain the reputation of the college department as a viable business partner.

Salary Range: $21.12 - $29.73 per hours

Minimum Qualifications

• Ability to communicate in a variety of formats to gather and relay information with tact and diplomacy.
• Skill in customer service sufficient to answer questions and advise customers of program policies, procedures, and regulations.
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
• Knowledge of databases sufficient to use non-standard or advanced software features as research tools and generate a variety of reports.
• Ability to analyze and make recommendations to management for new or revised administrative and program practices and procedures for smooth and efficient office operation.

Preferred Qualifications

• Knowledge of admissions, registration and financial aid procedures and services sufficient to answer student, staff and the public's questions.
• Knowledge of Minnesota West programs, policies, services and procedures sufficient to answer questions asked and refer other questions appropriately.
• Skilled in using MS Office (Outlook, Word, Excel, Teams and Access), customer relationship management software, and Minnesota State’s ISRS database.
• Organizational skills sufficient to ensure records are accurate, filed appropriately and retrievable when needed.
• Time management skills sufficient to prioritize work and meet deadlines.
• Knowledge of FERPA and Minnesota Government Data Practices Act and the ability to maintain the confidentiality of private information in compliance with laws, policies and procedures.

Other Requirements

• You must apply online and attach an electronic cover letter and resume to your online application in order to be considered for this position.
• All applicants must be able to lawfully accept employment in the United States at the time of employment.
• In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check

Work Shift (Hours / Days of work) Monday - Friday; 40 hours per week

Telework (Yes/No) No. This position requires onsite work and is not eligible for telework or remove work.

About

Minnesota West Community and Technical College is a student-centered, open-access community and technical college within the Minnesota State Colleges and Universities system. The college provides transfer, occupational and career programs, workforce training, educational outreach and life-long learning opportunities. The College is committed to accomplishing its mission: Dedicated to serving the varied educational needs of our diverse populations in affordable, accessible and supportive settings.

Minnesota West Community and Technical College is a comprehensive community and technical college with five southwestern Minnesota campuses: Canby, Granite Falls, Jackson, Pipestone, and Worthington and learning centers in Luverne and Marshall Minnesota. Students have the opportunity to earn an Associate Degree, Diploma, or Certificate in more than 60 disciplines.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

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