Houseman

JOB DESCRIPTION Clean and maintain all corridors and public areas in accordance with all housekeeping procedures, standards, and safety and security rules and regulations to ensure guest satisfaction. Meet the hotel standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule. Walk all assigned floors at the beginning and end of shift; remove newspapers and service trays, empty ash urns, trash and linens and note any areas that need immediate cleaning. Remove soiled linen, terry and trash from the service areas and take to appropriate locations. Clean lobby area (e.g. dusting, vacuuming, polishing). Clean exercise facilities and vending areas. Aid section housekeepers as needed. Respond to guest requests and questions and report any guest issues or lost and found items. Clean toilets, sinks, mirrors, floors and counter tops in public and employee restrooms. Complete all other duties as assigned by supervisor to include cross training. Maintain equipment and report needed repairs to maintenance. Replenish restroom and pool supplies as needed. Responsible for sweeping, vacuuming and refuse disposal. QUALIFICATIONS Ability to communicate effectively with the public and other employees. Prior janitorial experience helpful. Knowledge of floor buffer, extractor operation. PERFORMANCE STANDARDS CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions. JANITORIAL SERVICES: Meet hotel’s standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule; pass most inspections. ESSENTIAL FUNCTIONS Maintain work area neat and organized. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. Report all unsafe conditions immediately. Complete other duties as assigned by supervisor to include cross training. Operate floor buffer and extractor. Shampoo carpets. Vacuum all carpeted areas (including offices). Attend all mandatory meetings. #J-18808-Ljbffr