Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a long-term opportunity. This position is ideal for someone who enjoys helping customers, managing a steady call volume, and keeping information organized with accuracy. The role combines inbound support with outbound follow-up activity and offers the opportunity to build long-term experience in a customer-focused environment.

Responsibilities:
• Handle approximately 10 incoming calls each day, providing timely and attentive assistance to customers.
• Complete a higher volume of outbound calls after training, typically ranging from 30 to 80 calls daily, to support follow-up and service needs.
• Send follow-up links and communicate next steps clearly so customers understand how to proceed.
• Enter customer and order-related information accurately into internal systems while maintaining detailed records.
• Use Salesforce and related tools to track interactions, update account information, and document service activity.
• Respond to customer inquiries effectively, resolve routine issues, and escalate more complex concerns when needed.• At least 1 year of administrative, clerical, or related office support experience is required.
• Previous experience in customer service or a call center setting is strongly preferred.
• Ability to manage both inbound and outbound calls with confidence and professionalism.
• Experience with order entry and accurate data entry in a fast-paced environment.
• Familiarity with Salesforce or similar customer relationship management platforms is preferred.
• Strong written and verbal communication skills with careful attention to detail.
• College degree preferred.