Plumbing Service Manager

Job Description

Job Description

Lead Spokane Valley's top team of plumbers! Raptor Rooter & Plumbing seeks a full-time Plumbing Service Manager ready for a career boost. Join our team to earn $90,000 - $130,000/year and enjoy these benefits:

• Health, dental, and vision
• Employee assistance program
• 401(k) with 3% match
• PTO (after 6 months)
• Corporate discount at local fitness center
• Employee education program that covers classes and licensing fees for certain licenses
• Consistent schedule
• Options for growth within the company

This is a full-time lead plumber position. You will work standard business hours with flexibility to support our 24/7 emergency service.

WHO WE ARE

Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.

In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!

ARE YOU THE PLUMBING SERVICE MANAGER WE NEED?

As a Plumbing Service Manager, you'll assist plumbers and helpers by solving problems and answering questions to ensure smooth job completion. You'll provide quality field training to technicians (once per month) and lead weekly technical and sales training. Providing constructive feedback on service issues and monitoring monthly performance will also be key. Your ability to create and monitor performance standards will keep technicians and customer service reps on track. Collaborating with the business manager on equipment needs, orders, and policies will be another aspect. Administratively, you will review ServiceTitan and invoices for pricing accuracy, missing items, and upsell opportunities.

REQUIRED EXPERIENCE & ABILITIES:

• 5+ years of experience as a service plumber
• 2+ years of management experience preferred
• 2+ years of business school education
• PL02 certification
• PL01 certification - preferred
• Ability to identify training needs and develop training programs
• Ability to set standards and conduct performance reviews
• Ability to meet revenue targets and identify new streams of income
• Ability to take phone calls on weekends until 10:00 pm
• Ability to professionally handle customer complaints
• ServiceTitan proficiency
• Valid driver's license
• High school degree or equivalent

DESIRED TRAITS:

• Excellent leadership and interpersonal skills
• Reliable, persistent, and a self-starter mentality
• Willingness to learn more

Ready to lead our plumbers as a Plumbing Service Manager? Fill out our mobile-friendly 3-minute initial application now!

Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.