Junior Service Engineer AMER - Deployment | Austin, TX

Who we are:

At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible.

Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Advanced Manufacturing. By pioneering cutting-edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture.

Our solutions combine advanced robotics with additive manufacturing, enabling high-performance, large-scale production with unmatched efficiency and sustainability.

Central to our innovation are our flagship platforms Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components, and the Eidos Manufacturing Software Suite.

With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.

Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future!

JOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE

Who we are looking for:

As a Junior Service Engineer focused on deployment, you’ll be part of a team that brings Caracol’s technology to life at customer sites. Lead on-site technical assessments, installations, and maintenance for complex projects. You'll troubleshoot issues, address technical inquiries, and ensure seamless integration of our products into client operations. You'll assist in project planning, perform field tests, and provide training and support to clients and internal teams. Collaborating with the engineering team, you'll drive process improvements and innovations.

Few examples of responsibilities:

• Execute installations and service calls ensuring system performance at clients sites
• Support operational training for customer operators
• Collaborate closely with clients to ensure the successful implementation of our products and services
• Troubleshoot technical issues and provide swift and effective resolutions
• Work alongside the engineering team to identify opportunities for process improvements and innovations
• Produce technical documents

Ideal Background:

• Diploma in Mechanical/Mechatronic/Robotic field.
• 1-2 years of experience in Field Engineering in manufacturing complex systems (Machinery, Automotive etc).
• Ability to read electrical schematics and mechanical technical drawings
• MS Office proficiency (PowerPoint, Excel)
• Nice to have: knowledge of Rhinoceros.
• Nice to have: Experience with industrial robots, CNC machines, AM / 3D printing, or other complex automated systems
• Experience conducting technical training to clients or coaching operators and technicians
• English language proficiency (Level C1/C2)
• Excellent interpersonal and communication skills

Other requirements:

• Willingness to travel approximately 50% of the time, with periods of 5–10 consecutive days on site when needed)
• A valid driver's license.

What we offer:

• Competitive salary
• Health, dental & vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) and paid federal holidays
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.