General Manager

Job Requirements At Five Guys, our General Managers are the leaders of the restaurant. You are responsible for delivering an exceptional guest experience, developing a high-performing team, and driving strong financial and operational results. This is a hands-on leadershiprole that requires ownership, accountability, and a commitment to brand standards. Key Responsibilities Operations & Guest Experience Lead daily restaurant operations to ensure exceptional food quality, cleanliness, and speed of service Deliver on key performance metrics including Secret Shopper, ticket time, customer complaints, and CSAT Maintain strict adherence to Five Guys brand standards and operating procedures Ensure all food safety and sanitation requirements are met and consistently exceed expectations Team Leadership & Development Recruit, hire, train, and develop a strong team of Assistant Managers, Shift Leaders, and Crew Create a positive, high-energy work environment that reflects the Five Guys culture Coach and hold managers accountable to performance expectations and development goals Build bench strength and succession plans within your restaurant Financial Performance Drive sales growth through operational excellence and local store marketing initiatives Manage and control labor, food cost, and controllable expenses Review and act on P&L statements to improve profitability Ensure accurate inventory, ordering, and waste control practices Execution & Accountability Set clear goals aligned with company KPIs and ensure consistent follow-up Execute action plans to improve performance in key areas such as complaints, problem resolution, and food safety Maintain compliance with company systems, reporting, and documentation standards Ensure proper scheduling to support both service and financial targets