AV & Technology Support Technician

he University of Mount Olive has an immediate opening for a full-time AV & Technology Support Technician for the Department of Technology.

Responsibilities include:

Audio & Visual (AV) Operations

• Equipment Setup & Calibration: Position, connect, and calibrate audio feeds, speakers, microphones, mixing consoles, soundboards, amplifiers, and low-voltage cabling for venues, live shows, and meetings.
• Live Event Execution: Conduct sound checks, calibrate audio levels, check signal flow, eliminate acoustic dead zones, and monitor real-time audio during live performances, recordings, or broadcasts.
• AV Troubleshooting & Maintenance: Rapidly diagnose and resolve technical issues during live events. Clean gear, organize cabling, update firmware, and pack away equipment safely.
• Cross-Team Collaboration: Coordinate with production and event teams to ensure smooth, seamless delivery of all live and recorded sound experiences.

IT & Desktop Support skills

• Hardware & Systems Maintenance: Install, diagnose, repair, maintain, and upgrade in-house computer systems, desktops, monitors, printers, scanners, and other peripherals to ensure optimal workstation performance.
• Help Desk & Incident Management: Receive and respond to incoming requests via phone, email, or ticketing system. Manage ticketing logs, set clear resolution expectations (SLAs), and enforce timely end-user support.
• System Administration & Configuration: Construct, test, and install customized computer configurations across various platforms and operating systems (Windows, macOS, Linux). Administer department-specific applications on both client and server sides.
• Troubleshooting & Analysis: Perform on-site diagnosis and resolution of complex hardware/software issues. Monitor, test, and verify fixes to prevent recurring problems.
• Inventory & Asset Tracking: Maintain an accurate inventory of all IT peripherals, equipment, hardware contracts, and supervised contract-based installations.
• Strategic & Operational Planning: Assist in capacity planning, long-term hardware strategy development, disaster recovery/business continuity planning, and new IT project implementations.
• Documentation & Training: Oversee the creation and dissemination of user guides, FAQs, and help sheets; provide training and direct support to end users.

Technical Knowledge & Skills

• Audio Engineering: Proficiency with mixing consoles, PA systems, microphones, low-voltage wiring, acoustics, audio signal flow, current hardware and editing software.
• Video Broadcast/Live Production Engineering: physical hardware, signal routing, live shows and Software/Streaming Video Engineering digital codecs, web protocols, transcoding pipelines.
• Operating Systems & Protocols: Working technical knowledge of networks, TC/IP, Wi-Fi and platforms, including Windows, and macOS.
• Certifications (Optional): CompTIA A+, Network+, or industry-recognized audio engineering certifications are helpful but not required.

Interpersonal & Operational Competencies

• Strong analytical, customer service, and problem-solving skills under high-pressure environments.
• Excellent oral/written communication skills and the ability to relate positively to users and clients.
• Self-motivated with strong task prioritization and team collaboration skills.
• Ability to interpret technical manuals, procedural documentation, vendor specifications, and OEM guides.

Minimum Qualifications:

• High School degree required, Associate or higher preferred.
• Minimum of 1-2 years of hands-on experience in live sound engineering. Some relevant experience with PC support.

To Apply:

Applicants should submit a cover letter, resume, and a list of at least three professional references. Accepting applications until position filled.

The University of Mount Olive requires candidates to be legally authorized to work in the United States without requiring current or future visa sponsorship.