Quality Assurance Specialist

About the role: We are hiring a meticulous and resilient Quality Assurance/Control (QA/QC) Specialist to ensure that every parcel leaving our facilities meets SpeedX’s rigorous standards before it hits the last mile. This role requires a unique blend of floor presence, deep system investigation, and customer‑facing communication. You will be the expert responsible for identifying, documenting, and resolving operational exceptions, ensuring data integrity from the physical sorting bin to the customer's receipt. The position operates at the intersection of the warehouse floor, core systems, and customer service. Key Responsibilities & Quality Focus Floor‑Based Quality Control & Parcel Separation Physical Quality Audits: Conduct regular, systematic checks on parcels on the sorting line, staging areas, and loading docks to ensure proper labeling, packaging integrity, and adherence to handling protocols. Exception Identification & Segregation: Physically separate and isolate exception parcels (e.g., damaged, mis‑sorted, incorrect documentation, weight discrepancies). SOP Compliance & Process Adherence: Monitor and enforce compliance with all established warehouse sorting and handling Standard Operating Procedures (SOPs) across various shifts. Deep System Dive: Utilize our ERP/POS systems to investigate the root cause of every physical exception found on the floor or reported via tracking. Root Cause Analysis (RCA): Conduct detailed analysis on shipment failures, data entry errors, or sorting mistakes to pinpoint where the process broke down. Data Correction: Execute necessary corrections within our core systems after physical verification, ensuring system records accurately reflect the final disposition of an exception parcel. Customer Communication & Resolution Customer Liaison: Serve as a direct point of contact for escalated customer inquiries related to package exceptions (e.g., delayed status, missing information, failed delivery attempts). Clear & Professional Communication: Communicate complex operational issues to customers in a clear, empathetic, and professional manner, providing timely status updates and resolution timelines. Operational Feedback Loop: Systematically relay recurring customer communication issues back to Operations and Data teams to inform larger process improvements. Requirements Must be physically capable of standing and walking for extended periods (up to a full shift) on a warehouse floor environment. Exceptional attention to detail is non‑negotiable, particularly when verifying small parcel details, tracking numbers, and addresses. Proficiency in using basic computer hardware (scanners, tablets) and essential office software, including Microsoft Excel for basic data logging and reporting. A strong willingness and ability to learn our proprietary ERP/POS systems quickly through dedicated training. Preferred Qualifications Prior experience working in a warehouse, fulfillment center, or parcel sortation environment. Fluency in a second language (bilingual in Chinese or Spanish) is a strong asset for internal team collaboration and customer support, though not required. #J-18808-Ljbffr SpeeDx