Operations Support

$16 - $18 per hour

Cynet Systems

Job Title

Job Overview: Pay Range: $16hr - $18hr

Job Description

Manage new service inquiries received from Customer Service Organization via various workstreams (Notifications, Emails, or Business Process Exception cases).

Research and analyze these customer notifications regarding the ability to provide water/wastewater services to potential new customers.

Interaction with both internal/external business partners via phone and email regarding the ability to provide these services and application status.

Analysis of BPEMS (Business Process Exception cases) created from meter reading or technical master data errors.

These cases will require research and timely resolution to reduce estimates, or account set up errors that may delay billing.

Required Skills

Effective communication skills, a minimum of 2 years of customer service experience making outbound phone calls.
Root cause analysis for account research, and math skills for calculations.
Computer experience, including Microsoft Office applications.
Prior SAP experience preferred.

Required Certification / Education

High School Diploma or GED required.
Associate or bachelor's Degree preferred.

Cynet Systems

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Vacancy posted 5 days ago

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