Medical Front Desk Specialist

Job Description

Job Description

Benefits/Perks

• Top range, competitive pay
• Great hours
• Discount on Products and Services 
• Health, dental, vision, 401K
• AFLAC benefits
• Generous PTO
• Fun and Energetic Environment 

Job Summary

We are looking for a friendly, welcoming M edical Front Desk Specialist -BIRMINGHAM  to join our team! 

As the Medical Receptionist for our busy dermatology practice, you will be the first point of contact for our patients. You will greet patients as they arrive, schedule appointments, collect copayments and answer phone calls, as well as attend to the needs of patients throughout their visits. The ideal candidate has a cheerful disposition, excellent communication and computer skills, and enjoys multitasking. 

Major Responsibilities/Tasks:  

• Answers telephone calls in a courteous manner.
• Uses Klara for internal and external communication with patients and staff
• Schedules patient appointments and procedures according to established policies and procedures. 
• Obtains accurate information from patients and ensures all registration and consent forms are complete.
• Checks patients in and out, collects payments and reconciles daily. 
• Verifies account balances and refunds for accuracy.  Collects unpaid balances upon check-in.
• Scans records into appropriate sections of EHR.
• Monitors eFax daily.  Links document to patient chart, tasks to appropriate staff for handling.
• Processes release of medical records according to HIPAA policies and procedures.
• Maintains organization and efficiency of front office, including office supply inventory. 
• Balances and manages petty cash.
• Maintains patient confidentiality.
• Performs other related duties as directed or assigned. 

Qualifications

• Minimum of two or more years of experience working as a medical receptionist
• Experience with Google Workspace
• EHR experience required, ModMed/EMA a PLUS
• Dermatology experience a PLUS
• Excellent communication skills with a focus on customer service
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software
• Excellent multi-tasking skills
• Knowledge of HIPAA policies and procedures
• Friendly demeanor