Bilingual Resident/Hospitality Ambassador (English/Spanish)

Beth Abraham Center is hiring a Resident/Hospitality Ambassador in Bronx, NY. Must have a background in hospitality and be bilingual in English and Spanish. Responsibilities Welcome new Residents & their families to ensure a smooth, hassle‑free move. Coordinate with housekeeping to ensure resident rooms are clean. Introduce new Residents & their families to life in our “Home” and show them around the Facility. Coordinate between new residents & unit managers to ensure their quick evaluation upon arrival. Follow up within three days of arrival to ask "How are you doing and what can we do to make it better/easier for YOU". Make three rounds per day on every floor to discuss Residents’ needs and concerns. Maintain a daily log with questions, concerns and issues raised, and any follow up steps taken. Submit logs to the Director of Resident Quality daily. Assist Residents with the discharge process & follow up the next day. Help where help is needed, be a team player and assist in any problem area. Requirements Demonstrate passion & enthusiasm to work with elderly Residents. Min. - high school diploma or equivalent. Experience in LTC Community Relations policies a plus. Excellent interpersonal & communication skills. Ability to multi‑task as well as stay on task & concentrate with constant interruptions. Equal Opportunity Employer – M/F/D/V #J-18808-Ljbffr Centers Health Care