Account Representative

Account Representative

Launch Your Career with Firstsource Advantage! Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives handling inbound and outbound calls for first party collections. In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.

What You'll Do:

• Communicate with customers regarding account balances and payment options
• Handle inbound and outbound calls in a professional and respectful manner
• Negotiate payment arrangements and assist customers in finding workable solutions
• Maintain accurate account documentation and records
• Follow all company policies as well as applicable federal and state regulations
• Meet performance goals related to quality, productivity, and customer service

What We're Looking For:

• High School Diploma or GED required
• Minimum of 6 months of experience in customer service, sales, collections, or a related field
• Strong communication and active listening skills
• Basic computer proficiency and ability to navigate multiple systems
• Professional attitude with a strong work ethic
• Ability to maintain confidentiality and handle sensitive information
• Self-motivated, dependable, and goal-oriented

Why Join Firstsource Advantage?

• Career Growth Opportunities
• Supportive Team Environment
• Meaningful Work
• Paid Training
• Benefits (Eligibility Requirements Apply): Medical, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Training Monthly Performance Incentives Employee Recognition Programs Paid Time Off (PTO) Sick Leave

Apply Today Take the next step in your career and join a company committed to your growth and success.