Service Operations Assistant

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose
The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position assists in supervising front-end associates, maintaining operational efficiency, ensuring compliance with company policies, and supporting service-related initiatives. The Service Operations Assistant helps promote a positive customer-focused environment while ensuring smooth daily operations.
Key Responsibilities Customer Service & Front-End Operations

• Deliver exceptional customer service and promote a customer-first culture.
• Assist in overseeing front-end activities, including checkout operations, customer service, and courtesy services.
• Resolve customer concerns, complaints, and service recovery situations promptly and professionally.
• Support initiatives that improve customer satisfaction and store service standards.
• Ensure customers receive timely, accurate, and friendly service throughout their shopping experience.

Team Leadership & Development

• Assist with supervising, training, coaching, and developing front-end associates.
• Provide direction and support to cashiers, service desk associates, courtesy clerks, and other front-end team members.
• Promote teamwork, accountability, and a positive work environment.
• Assist with onboarding and training new associates.
• Support performance management and recognition initiatives.
• Serve as a leader on duty when assigned.

Operational Excellence

• Assist in coordinating front-end staffing and workflow to maximize efficiency and customer service.
• Monitor checkout lane activity and adjust staffing based on business needs.
• Support daily operational plans and department objectives.
• Ensure company service standards and operating procedures are consistently followed.
• Assist with implementation of company programs, promotions, and operational initiatives.
• Help ensure store readiness and front-end presentation standards are maintained.

Cash Handling & Financial Controls

• Support cash accountability procedures and front-end financial controls.
• Assist with register audits, cash pickups, deposits, and reconciliation activities.
• Monitor associate compliance with cash handling policies and procedures.
• Help identify and resolve cash variances and procedural concerns.
• Maintain accurate records and required operational documentation.

Compliance & Safety

• Ensure compliance with company policies, safety standards, and operational procedures.
• Monitor front-end activities to ensure adherence to loss prevention practices.
• Support safety initiatives and help maintain a safe environment for customers and associates.
• Assist with incident reporting and follow-up activities.
• Participate in operational audits and compliance reviews as needed.

Service Desk & Store Support Functions

• Assist with customer service desk operations, including returns, exchanges, refunds, lottery, money services, and store programs where applicable.
• Support store-wide initiatives and cross-functional operational needs.
• Provide backup support for front-end and customer service functions during peak business periods.
• Assist in maintaining service desk accuracy, organization, and compliance.
• Help support community outreach and customer engagement activities as directed.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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