Global Connected Services Product Manager

3446


Job Location: Racine - Wisconsin - United States, Oak Brook - Illinois - United States, Torino - Italy


Category for Job Posting: Service and Support


Job Type for Job Posting: Full Time


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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.


Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Global Connected Services Product Manager drives the strategy, roadmap, delivery, and adoption of Connected Services for Construction Equipment customers worldwide. This position ensures seamless integration between telematics, customer digital touchpoints, service organizations, dealer networks, and business intelligence systems.

You will lead cross-functional teams, coordinate with regional stakeholders, and partner with digital, IT and parts&service organization to deliver high-impact connected experiences.

This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.

Key Responsibilities

• Lead global delivery of connected services for Construction, partnering with cross-functional agile teams
• Own product strategy, roadmap, and backlog driven by customer, dealer, and market needs
• Execute go-to-market activities including pilots, launches, training, and dealer enablement
• Ensure quality and integration across IoT, APIs, telematics, and data platforms
• Serve as business owner for the customer portal, driving feature delivery, adoption, and performance
• Establish data governance and partner with IT to optimize data pipelines
• Deliver executive-level dashboards and KPI reporting using Azure and Power BI
• Communicate effectively with global stakeholders and support change adoption
• This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.

#LI-JB1

Experience Required

• Bachelors Degree related to Technology, Leadership, Project Management or equivalent
• 5+ years of relevant Product Management experience
• Familiarity with machine data analytics and uptime service models.
• Proven ability to coordinate global teams across regions and cultures

Preferred Qualifications

• Background in Connected Services / telematics product management
• Experience in digital customer portals, TSP (Telematics Service Portal), MyServiceHub, or similar ecosystems.
• Previous experience working within and IT Development team or project

Pay Transparency

The annual salary for this role is USD $119,250.00 - $174,900.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off