Program Assistant, Homeownership

Job Title

The primary purpose of this position is to serve in a supportive role in outreach, promotion, statistical reporting, as well as various administrative duties, to include participant follow up, application screening, and coordinating information from other internal departments and external partners.

All activities must support the Housing Authority of Baltimore City ("HABC" or "Authority") mission, strategic goals, and objectives.

Essential Duties and Responsibilities

• Serves as the liaison between the residents and the external partners of the Homeownership Program.
• Educates and provides case management and pre-and-post housing counseling to assist participants in becoming homebuyer readiness and maintaining homeownership sustainability.
• Assists residents and resident groups in identifying and applying for the appropriate Homeownership Program that meets their eligibility criteria. Monitors the progression of a participant that enrolls in a Program. Educates and provides information related to HABC's homeownership programs eligibility, regulations, policies, and procedures
• Participates in outreach/marketing activities and events to promote homeownership programs to current and potential residents and potential partners.
• Provides support to residents during the phases of screening, application submission, and contract negotiation by assisting with gathering documents and completing required tasks to navigate the homeownership participation requirements.
• Develops and facilitates information sessions and seminars for residents around various aspects of homeownership.
• Assists the Homeownership Program Administrator in processing program extensions, terminations, and grievances.
• Conducts annual mortgage, refund, and program compliance review and certifications.
• Makes recommendations to the standard operating procedures, as deemed necessary.
• Identifies metrics and prepares statistical reports for internal and external use.
• Provides feedback or concerns and needs for program development based on resident surveys.
• Completes an Inspection checklist for properties associated with HABC or specified affiliates, as needed.
• Performs other duties as assigned.

Minimum Education, Training, and/or Experience

Bachelor's Degree in Business, Social Work, or closely related field(s). A minimum of three (3) years in the Housing Assistance/Counseling, Real Estate, or Mortgage Financing fields can be substituted for two (2) years of college. An equivalent combination of education, training, and experience may be considered.

Special Requirements

• Possession of a valid Maryland driver's license.
• Must be able to be covered under the Authority's vehicle insurance policy.

Other Requirements:

• Availability to work some evenings and weekends as needed.
• Successful completion of a prescreening investigation, including verification of employment history and education credentials.
• A 6-month probationary period applies to this full-time permanent position.
• Must not engage in private real estate business.

Housing Authority of Baltimore City