Desktop Support Technician
SISL Global
Job Title - Desktop Support Engineer – Band 1 Location - Onsite (We have 50+ openings across USA) Job Summary Provide first-line technical support to end users for desktop, laptop, mobile device, and basic application issues. Assist in resolving incidents, fulfilling service requests, and ensuring a positive user experience. Key Responsibilities Provide Level 1 support for hardware, software, and peripheral issues. Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices. Create, update, and close tickets in the IT Service Management (ITSM) tool. Perform password resets and user account support. Support standard office productivity applications. Assist with onboarding and offboarding activities. Maintain asset inventory and update documentation. Escalate unresolved issues to higher support teams. Follow established support procedures and SLAs. Required Skills Basic knowledge of Windows operating systems. Understanding of desktop hardware and peripherals. Familiarity with ticketing systems. Basic networking concepts (LAN, Wi-Fi, VPN). Strong communication and customer service skills. Key Performance Indicators (KPIs) Ticket resolution within SLA. Customer satisfaction scores. Asset management accuracy. Experience & Qualification Diploma or Bachelor's degree in IT, Computer Science, or related field. 0–1 years of desktop support experience. Entry-level certifications are desirable. #J-18808-Ljbffr
Vacancy posted 2 hours ago
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