Office services associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a detail-oriented Office Service Associate - Mail to support daily mailroom operations, including sorting, distribution, shipping, and inventory management. This role is essential to ensuring timely, accurate handling of incoming and outgoing mail while maintaining compliance with postage regulations and internal processes.

This position plays a key role in supporting day-to-day operations, requiring strong attention to detail, organization, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Sort and distribute incoming mail accurately and efficiently to appropriate departments
• Conduct scheduled internal mail runs to ensure timely delivery
• Process outgoing mail, including USPS, FedEx, UPS, and other accountable shipments
• Operate postage equipment to meter outgoing mail in compliance with current rates and regulations
• Prepare and process specialized mail (certified, registered, etc.) following established procedures
• Collect outgoing mail from designated areas to maintain workflow consistency

• Maintain a clean, organized, and professional mailroom environment
• Monitor and manage mailroom inventory, including ordering and stocking supplies
• Maintain accurate logs and records for incoming and outgoing mail

• Respond to requests, questions, and service needs in a timely and professional manner
• Support overall client experience through reliable and consistent service delivery

• Provide basic print and document support, including copying, binding, and finishing as needed
• Perform quality checks to ensure accuracy and professionalism of completed work

• Participate in training and development to enhance role knowledge and performance

Qualifications:

• High school diploma or equivalent required; college degree preferred
• Minimum 1 year of experience in mailroom, office services, or similar role
• Proficiency in Microsoft Office and basic technology tools
• Strong attention to detail with the ability to multitask and prioritize workload
• Ability to maintain confidentiality of sensitive information
• Strong communication and customer service skills

Core Competencies:

• Client-focused mindset
• Strong attention to detail and accuracy
• Ability to prioritize, adapt, and work in a fast-paced environment
• Sound decision-making skills within scope of role
• Ability to meet deadlines and work under pressure
• Strong verbal and written communication skills

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.