Sr Specialist - Franchise Operations Training (Upper Midwest & Central Plains Region)

Sr Specialist Operations Training When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand we got you! The Sr Specialist Operations Training (SOT) reports to the Manager, Operations Training (MOT) and collaborates with 3-4 Franchise Operations Managers and/or Directors of Area Operations. This role ensures consistent adherence to Franchise and Company training standards through training, coaching, restaurant certification oversight, Core Training program execution, and enhancing restaurant management and multi-unit performance. This position also serves as a direct bench for Field Operations Manager, Manager, Operations Training, and other operations and training roles at the Restaurant Support Center. Responsibilities Support and conduct market-based training for new product implementations/non-product initiatives for franchise and company markets, including special projects/tests as required. Conduct assessments, provide coaching and feedback during restaurant visits and designated "development days" for restaurant leaders and multi-unit managers. Assess areas of opportunity and communicate issues and findings with the restaurant leadership teams. Recommend potential training programs with key restaurant and organizational leaders as appropriate. Partner with FOM and organizational leaders to build capability/bench with multi-unit managers and restaurant management teams. Teach designated Wendy's University classes in assigned franchise and/or company markets. Provide recommendations and input to Manager, Operations Training and the Restaurant Support Center on market training needs as necessary. Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance. Support market-based activities and locally led initiatives (GM Rallies, Divisional / Regional Meetings & New Restaurant openings, New Franchisee onboarding) as directed by FOTM. Provide training and support to internal field operations teams as required. Support the market operations leadership team by developing and following up on new franchisee training as required. Education: High School Diploma/GED Travel: 75% Pay Range: $81,000.00 - $138,000.00 Annually What We Expect From You Preferred: Bachelor's Degree Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences Proficient in Microsoft Office Suite and related presentation tools Strong Organizational and Planning Skills Strong Written and Oral Communication skills Expected Work Location (Field) It is expected that you will primarily perform work at Wendy's Restaurants or other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite #J-18808-Ljbffr Wendy's