Community Resource Specialist

Community Resource Specialist

Mindoula Health is seeking a Community Resource Specialist in Tennessee to join our Substance Use Disorder Program. This position is a hybrid, non-clinical role supporting Mindoula's Tennessee Department of Children's Services (TN DCS) program. This position focuses on community engagement, education, and resource development to strengthen collaboration between Mindoula's care teams and DCS partners, supports referrals, and improves care for TN DCS members and families. The current need is for someone located in West TN.

The role serves as an external representative for the TN DCS program, traveling statewide to DCS offices, partner sites, meetings, and conferences to deliver educational presentations on Mindoula's care model, referral process, and care team collaboration.

Responsibilities also include identifying and sharing high-quality community resources across Tennessee that support behavioral health, substance use, and social service needs. The Community Resource Specialist works closely with care teams and program leadership, tracks time and activities accurately, and ensures documentation meets compliance standards. This role requires a hybrid schedule with 50% statewide travel.

Our Substance Use Disorder Program focuses on prenatal and postpartum care, as well as supporting individuals facing substance-exposed living. As part of this program, you'll work in a family-focused culture, gaining valuable experience in both the clinical and business sides of the company.

Compensation: $26.44 to 31.25 per hour depending on Education and Experience, plus amazing benefits and the ability to work with a great team.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How you'll contribute:

• Serve as a dedicated, non-clinical support role for Mindoula's Tennessee Department of Children's Services (TN DCS) contract.
• Travel statewide (approximately 50%) to DCS offices, SBC and DT locations, meetings, conferences, and partner sites to support program engagement and education.
• Deliver educational and CE-style presentations to DCS staff, referral sources, and partners on the Mindoula/TN DCS care model, referral processes, care team roles, and topics such as Motivational Interviewing, SUD Evidence-Based Practices, etc.
• Strengthen relationships between DCS case managers and Mindoula care coordinators to support consistent communication, collaboration, and referral quality.
• Support referral growth by increasing awareness and understanding of Mindoula's TN DCS services and workflows.
• Collaborate with program leadership to develop, update, and customize presentation decks and educational materials as requested.
• Facilitate or co-facilitate presentations, trainings, and informational sessions for internal and external stakeholders.
• Identify, research, curate, and maintain TN DCS–relevant community resources that support members, families, referral sources, and frontline care team staff.
• Respond to requests for community-based resources related to behavioral health, substance use disorder services, and social supports.
• Collaborate with therapists, peer support specialists, nurses, and care coordinators to ensure shared resources align with TN DCS program needs and workflows.
• Accurately log time spent across community engagement and resource-related activities in accordance with TN DCS and Mindoula documentation expectations.
• Maintain a calendar that directly aligns with logged activities to support auditing and compliance requirements.
• Ensure all outreach, education, and resource activities remain within approved TN DCS scope and program guidance.
• Represent Mindoula professionally during approved site visits, meetings, and conferences.
• Support quality of care and permanency goals for TN DCS members by improving education, coordination, and access to reliable resources.
• Other tasks as assigned to promote Mindoula and improve the lives of the members we serve.

Requirements:

• Bachelors degree in behavioral health, social services, or a related field.
• Prior experience working with or supporting Tennessee Dept. of Children Services or a comparable child welfare system.
• Experience in Behavioral Health or Substance Use Disorder setting, supporting individuals and families with complex needs.
• Experience collaborating with multidisciplinary teams, including therapists, peer support specialists, nurses and care coordinators.
• Experience delivering educational training or presentations to professional audiences.
• Experience building and maintaining professional relationships with external stakeholders, referral sources and community partners.
• Experience identifying, researching and sharing community based resources to support member care, referrals and staff.
• Experience maintaining accurate documentation, time tracking, and calendar management for compliance and auditing purposes.
• Experience meeting key performance indicators related to outreach, engagement, referral volume, enrollment and program growth.
• Remote Work Experience.

Come be part of the solution!