Bench Site Manager - Flying Ace Express Car Wash

Location 4075 Wilmington Pike, Dayton, Ohio, 45440 Position Overview $65,000 base salary with bonus opportunities. Qualified candidates will manage all aspects of the site, maintaining a customer‑service culture and ensuring sales, customer satisfaction, and employee retention goals are met. Key Responsibilities Create and maintain a customer service culture. Serve as main point of contact for all customer service issues. Maintain sales goals and promote unlimited wash club memberships. Ensure site appearance and performance meet quality standards. Motivate and lead the team, setting and monitoring goals related to sales, customer satisfaction, and retention. Maintain knowledge of wash equipment and process to ensure smooth daily operations. Recruit, train, and onboard new team members. Manage site scheduling and labor budgets. Conduct regular team performance reviews. Oversee inventory management and place orders. Directly manage and assess all employees on site. Perform other duties as assigned. Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. Minimum 2–5 years of leadership experience, preferably in a customer‑facing or operational role. At least 2 years of customer service experience with proven de‑escalation and conflict resolution skills. Ability to work flexible hours, including weekends and holidays. Strong communication and leadership skills with a focus on motivating teams. Must be able to close the site one night per week. Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.). Work Environment and Physical Demands Required to stand and move throughout the site for the entire shift; work on your feet for an entire shift in a fast‑paced environment; work outdoors in all weather conditions; wear required safety equipment at all times; lift 25 lbs regularly and up to 50 lbs occasionally. Benefits Competitive pay + bonus opportunities. Health care benefits: Medical, Vision, Dental, Company‑Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program. 401(k) with up to 4% company match. Recognition programs. Ongoing training and professional development. Unlimited Wash Club membership. 50% off retail items. Company‑provided uniforms. Educational reimbursement. Paid vacation (per Employee Manual). Equal Employment Opportunity Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. #J-18808-Ljbffr Express Wash Concepts LLC