Customer service representative

We are seeking a structured, detail-oriented Customer Relations Specialist to join our team. In this role, you will be the bridge between our brand and our customers, handling everything from sales inquiries and promotions to installations and issue resolution. If you thrive in a role with clear guidelines, well-defined technical procedures, and a focus on compliance and consumer law, this is the perfect fit.

Key Responsibilities

• Customer Support: Manage inquiries regarding sales, promotions, installations, and general communications.
• Issue Resolution: Fairly and effectively resolve customer claims and complaints in strict accordance with consumer protection laws.
• Proactive Engagement: Develop and implement organization-wide initiatives to educate and inform our customer base.
• Continuous Improvement: Analyze customer survey data to design and execute actionable improvement plans.

Qualifications & Skills

• Experience: Minimum of 2+ years of experience in customer service, sales support, or client relations.
• Education: Specialized training, education, or equivalent hands-on experience in consumer relations.
• Process-Driven: ability to follow established work routines, structured guidelines, and technical procedures.
• Problem Solving: A basic understanding of customer service disciplines with a knack for fair conflict resolution.

salary: $22.09 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Support customers with sales, promotions, installations, and day-to-day inquiries.
• Handle and resolve customer claims and complaints fairly and in accordance with consumer laws.
• Help create initiatives to proactively inform and educate our customer base.
• Assist in developing improvement plans based on customer feedback and surveys.
• Follow clearly defined, structured procedures to ensure a top-tier customer experience.

Skills

• Representative
• Telephone Etiquette
• Call Center Support
• Customer Service
• Customer Relations
• Customer Relationship Management
• Client Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.