Nurse Navigator

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The University of Miami/UHealth Department of Medicine has an exciting opportunity for a Full-Time Nurse Navigator 1 to work in the UHealth Campus.

Core Job Summary:

The Rheumatology Nurse Navigator provides proactive clinical navigation and coordination for new and complex rheumatology patients throughout the care continuum. The role focuses on pre-visit clinical chart preparation identification of barriers to care patient education complex multidisciplinary coordination and closed-loop follow-through. The Nurse Navigator serves as the day-to-day workflow lead for the Patient Navigators and collaborates with physicians the APRN Registered Nurses CBOR staff pharmacies infusion services and internal and external healthcare partners. Clinical direction and escalation are provided by the APRN and physicians; administrative matters such as payroll HR and staffing remain under the Division Administrator.

Core Responsibilities

• Performs clinical chart preparation for new rheumatology patients by reviewing available referral documentation outside medical records laboratory results imaging prior specialty evaluations medication history and other relevant clinical information before the initial visit.
• Identifies missing records laboratory results imaging prior treatment information or other documentation needed for an effective rheumatology evaluation and directs Patient Navigators to obtain outstanding information.
• Reviews available referral and clinical information to identify patients who may require additional clinical review expedited attention or coordination before the scheduled visit and escalates concerns to the APRN or physician as appropriate.
• Assesses barriers to care and coordinates appropriate resources to support timely access continuity and completion of the treatment plan.
• Provides high-level care coordination for complex rheumatology patients particularly those requiring multidisciplinary or cross-specialty management.
• Serves as a clinical liaison among patients caregivers rheumatology providers primary care providers external specialists hospitals facilities and other departments involved in the patients care.
• Provides patient and caregiver education reinforces provider-directed treatment plans and helps patients understand next steps testing referrals and follow-up needs.
• Coordinates continuity of care for patients requiring outside records specialty services multiple healthcare resources or complex follow-up.
• Leads the day-to-day workflow of the two Patient Navigators including prioritization and assignment of record retrieval PCP/facility outreach routine patient follow-up and documentation needs.
• Reviews unresolved or escalated Patient Navigator cases and determines whether the issue requires Nurse Navigator intervention Registered Nurse clinical intervention or APRN/physician review.
• Collaborates with the RNs to ensure clinical issues identified during navigation or chart preparation are appropriately routed and resolved without transferring routine back-end nursing work to the navigation function.
• Collaborates with the APRN and physicians regarding complex clinical coordination needs and escalates clinical concerns requiring advanced-practice or physician decision-making.
• Monitors navigation worklists and outstanding action items to promote closed-loop resolution before or after the patients appointment as appropriate.
• Supports quality-improvement activities related to new-patient readiness access continuity of care patient experience and navigation outcomes.
• Serves as a clinical resource to Patient Navigators CBORs and administrative staff regarding appropriate routing of patient-care needs.
• Maintains professional knowledge through continuing education and adheres to University and unit-level policies procedures documentation standards and patient confidentiality requirements.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Bachelors degree in relevant field

Valid State of Florida Registered Nurse (RN) license

Minimum 2 years of relevant work experience

Knowledge Skills and Attitudes :

• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Skill in collecting organizing and analyzing data.
• Proficiency in computer software (i.e. Microsoft Office).

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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