IT Support Specialist (Westchester, IL)

FGM Architects (FGMA) is an employee-owned architecture and interior design firm with a longstanding emphasis on service. Established in 1945, our work is guided by the goals of our clients, the context of each site, the environment that sustains it, and the communities it serves. We partner with clients across PK–12 Education, Higher Education, Municipal, Public Safety, Recreation, Federal, Faith-based, and Corporate sectors. Our teams work from offices in Illinois, Missouri, Wisconsin, Texas, and Virginia, collaborating across locations to deliver thoughtful, community-centered design solutions. Building communities is at the heart of what we do – and that includes our internal community. Joining FGMA is more than taking a job; it’s becoming part of a collaborative, supportive environment where we learn, grow, and succeed together. We teach, inspire, and serve one another every day. About The Role We are seeking an entry-level IT Support Specialist to join our team supporting the Chicago Region. This role is ideal for someone who enjoys problem-solving, helping others, and building foundational IT skills in a collaborative environment. You will provide day-to-day technical support to employees, assisting with hardware, software, and connectivity issues while ensuring a smooth and positive user experience. Key Responsibilities Identifies, investigates, and resolves users’ problems with computer software and hardware Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns Consults with users to determine steps and procedures taken to identify and resolve the problem Applies knowledge of computer software, hardware, and procedures to solve problems Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products Prepares for new employee by setting up hardware and system access Manages the process for departing employees Maintains knowledge of technology innovations and trends Performs other related duties as assigned Evening, weekend, and holiday hours may be required Required Qualifications Strong communication and customer service skills, with the ability to support both technical and non-technical users Strong analytical and problem-solving skills Proficient with Microsoft Office Suite Ability to quickly learn new systems, tools, and technologies Strong organizational skills and ability to manage multiple requests Preferred Qualifications Associate degree in Information Technology or related field; equivalent experience considered What We Offer Hybrid work schedule with the flexibility to work from home on Mondays and Fridays Flexible Fridays, with a 36-hour workweek Monday through Thursday and a half-day on Friday Eligibility for bonus programs tied to individual, team, or organizational goals Generous paid time off, including bereavement leave Eight weeks of paid parental leave for all parents Comprehensive medical, dental, and vision insurance Employer-provided basic life and AD&D insurance Short- and long-term disability coverage 401(k) retirement plan with opportunity for employer contributions Employee Stock Ownership Program (ESOP), with eligibility after six months of employment Ongoing learning and professional development opportunities A supportive, collaborative work environment that values community and growth Learn More About FGMA To learn more about our work, culture, and employee-owned structure, visit our website: Equal Opportunity Employer FGMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr FGM Architects