Shift Leader

DESCRIPTION

Shift Lead: Starbucks at The Home Depot Headquarters
2455 Paces Ferry Rd, Atlanta, GA 30339

Lead a great team in a one-of-a-kind location.

Cup of Joe Cafes is excited to be operating the Starbucks at The Home Depot's headquarters, and we're looking for Shift Leads who love leading a team and taking care of guests.

Our guests are thousands of Home Depot associates who start their mornings with us, fuel up before meetings, and come back in the afternoon. They're regulars, and you'll know them by name and by drink.

What You'll Do

• Run the floor. When the Store Manager is off-site, the shift is yours. You direct the team, read the line, and make the calls that keep things moving.
• Coach in the moment. Help baristas get drink craft right, rush after rush, and give real-time feedback that makes people better.
• Deploy your team smartly. Move people where they're needed as volume shifts through the day.
• Turn tough moments around. Handle guest concerns with confidence and care so they leave happier than they came in.
• Own the open or close. Cash handling, safe counts, and end-of-day reporting are done right, every time.
• Keep the store guest-ready. Inventory checks, cleaning standards, and stocking.
• Grow new partners. Train the people joining the team, and model the standards you expect.
• Keep your manager in the loop. Clear shift notes on team performance and anything operational.

You're a Great Fit If You

• Have 1+ year leading a team in food service, retail, or hospitality
• Lead from the floor and never ask your team to do something you wouldn't
• Get calmer, not louder, when the rush hits
• Are genuinely warm with guests and teammates. Hospitality isn't a script for you.
• Show up on time, every time, because you know the lead sets the tone
• Notice the details: a drink that's slightly off, a guest who's frustrated, a teammate who needs a word of encouragement
• Are comfortable with POS systems, scheduling tools, and daily reporting

No Starbucks experience? That's fine. We can teach the craft; we can't teach the attitude.

What You'll Get

Pay

• $16-$17/hr base plus tips (avg. $2.50-$3.00/hr), so most Shift Leads take home $18.50-$20.00/hr
• Quarterly bonuses for attendance and standards
• $500 bonus for earning Coffee Master certification

Benefits (full-time)

• Medical, dental, and vision insurance
• Paid time off
• 401(k) retirement plan
• College tuition assistance

Perks

• Free drink every shift in your reusable cup, plus 50% off additional drinks
• 50% off food every shift
• 30% off retail merchandise, including packaged coffee
• Starbucks brand training and recognition programs

Growth

• We promote from within, and as a growing operator we're always developing our next leaders
• Flexible scheduling built around your life
• A family-run company where you're known by name, not a number

Requirements

• 18 or older
• Able to stand for extended periods and lift up to 30 lbs
• Available for a mix of morning, midday, and closing shifts, including weekends
• Authorized to work in the United States
• Food handler certification, or ability to obtain within 30 days of hire
• Comfortable with Starbucks appearance standards: solid black top, black or khaki bottoms, slip-resistant shoes. Apron provided, and the full dress code is shared at interview.

About Cup of Joe Cafes

Cup of Joe Cafes, LLC is a Starbucks licensed operator with locations across the Gulf Coast and Southeast. We run high-volume stores with a small-business heart: every team member matters, every guest interaction counts, and we invest in the people who show up for us.

Apply today and join our team.

REQUIREMENTS

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it's just as true today. Our mission to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Today, with more than 15,000 stores in 50 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive we bring both our heritage and an exceptional experience to life.