Data Center Computer Operator

Overview Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing. Responsibilities Operates computers and peripheral equipment as required. Controls application processing across all platforms adhering to production schedules. Completes batch job and infrastructure setup requirements. Updates processing logs and audit trails and keeps records of utilization. Develops and reviews Knowledge Management documentation for accuracy; may participate in training peers on all operational functions with the direction of supervision. Must be available to work any shift and schedule. Analyzes production control procedures to ensure compliance of timely batch processing. Reruns and restarts production to ensure timely service levels and operating levels of agreement are met. Communicates the status of software, hardware and application processing and monitoring. Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment at the Business Recovery site. Creates, updates, resolves all incidents via the corporate Incident Management Tool and takes corrective action as defined in operating procedures. Monitors all OCC systems and application consoles. Monitors and escalates all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status. Monitors distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalates as necessary. Monitors Mainframe MVS operation systems LPARs and responds to outstanding master console messages (e.g., cancel user IDs or jobs, restarting printers, resolving job contentions, etc.). Monitors health of real‑time monitoring for applications, servers and networks using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace. Performs system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses. Updates metrics as required for real‑time and production batch. Responds to Priority1 and 2 incidents as required; duties include v‑text alert communications, updating system alerts, participating in or assisting with open conference calls for resolution analysis. Fields phone calls, generates questions and emails supplied by support teams. Performs monitoring, triage and escalates issues to appropriate IT departments or owners for resolution analysis. Performs other related duties as required. Requirements Education: High school graduate or GED equivalent is required. Experience: Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms. Knowledge: Working knowledge of enterprise hardware, software, operating systems and peripherals; operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO, and EOS; IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides; batch submission, processing restrictions, scheduling techniques and alerts and monitors; use of reference manuals to diagnose error codes in operating systems and business applications and take recommended corrective action; general knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores. Skills: Strong analytical and communication skills needed to create instructions, respond to inquiries, and help desk skills to relay instructions to others; working knowledge of Microsoft Windows XP, Excel, Word, and Outlook. Additional: Other related skills and/or abilities may be required to perform this job. EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status, or status as an individual with a disability. #J-18808-Ljbffr Blue Cross Blue Shield of Michigan