Senior Product Manager

Senior Product Manager

Location: United States Job Type: Full-Time | Exempt | Remote Salary Range: $135,000 – $150,000 per year

About VCI - Transformation Begins with Our Purpose

VCI was founded upon the concept of providing a payment solution to help businesses improve their efficiency, stability, and grow their profits. More than 30 years later, and with a lot more options in the marketplace, we're that same entrepreneurial company that stands out from the rest. Our leading technology is powered by Commercial Bank of California, a $3.8 billion Latino owned, community business bank, that provides us the stability and flexibility that comes with a strong financial institution.

Our clients and partners have honored us with a 97 percent retention rate, because we provide them with more than just a means to process ACH payments.

Job Summary

We are seeking a Senior Product Manager who will own requirements, execution, and integrations. This role combines responsibilities traditionally split across Product Manager, Product Owner, Business Analyst, and UAT Lead roles.

This individual will write and maintain clear, complete Jira requirements and bug tickets, and work closely with engineering, QA, operations, support, billing, risk, and compliance teams to ensure high quality, predictable delivery.

This individual will serve as the primary owner of UAT, sprint level product execution, and production change validation across our platform.

The role will also lead integrations support for ISVs integrating with our REST APIs. While deep programming expertise is not required, the candidate must be comfortable working with technical concepts, API documentation, request/response models, and backend workflows.

Essential Duties and Responsibilities

UAT and Release Ownership

• Own end-to-end User Acceptance Testing (UAT) for all sprints and production changes
• Define UAT scope, test scenarios, validation steps, and acceptance criteria
• Coordinate UAT execution with engineering, QA, and business stakeholders
• Validate fixes, enhancements, and configuration changes before production release
• Perform post-deployment production validation and triage issues as needed

Product Management and Product Owner Responsibilities

• Act as Product Owner for assigned product areas and functional silos
• Own and maintain the product backlog for those areas
• Assist leadership with prioritization decisions, tradeoffs, and sequencing
• Translate business needs into clear, actionable product requirements
• Ensure work delivered aligns with business intent, operational needs, and compliance expectations

Jira Requirements and Bug Ownership

• Write all features, enhancements, and bug tickets with clear and complete requirements
• Define acceptance criteria, edge cases, and failure scenarios
• Ensure tickets are implementation-ready before entering a sprint
• Partner with engineering to clarify scope, dependencies, and assumptions
• Own bug triage, reproduction steps, severity assessment, and validation

Requirements Gathering and Cross-Functional Collaboration

• Work with internal teams including Engineering, QA, Support, Ops, Billing, Risk, Compliance, Sales, and Leadership
• Lead structured requirement-gathering sessions
• Refine vague or incomplete requests into well-defined, testable requirements
• Serve as the central point of accountability for requirement clarity and accuracy

ISV Integrations and API Support

• Lead integrations support for ISVs integrating with our REST APIs
• Act as the primary product contact for integration-related questions
• Review and validate integration requirements and use cases
• Partner with engineering to troubleshoot API behavior and edge cases
• Help ensure API features, changes, and documentation align with real-world ISV needs

Minimum Qualifications

• 5+ years of experience in Product Management, Product Owner, Business Analyst, or similar roles
• Strong experience owning UAT and release validation in an Agile environment
• Proven ability to write clear, detailed Jira tickets and bug reports
• Experience working cross-functionally with technical and non-technical teams
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills

Technical and Domain Knowledge

• Solid understanding of REST APIs, including endpoints, request/response payloads, and common integration patterns
• Familiarity with software development workflows, environments, and deployments
• Basic understanding of databases, backend services, and system integrations
• Comfortable working with logs, data outputs, and technical diagnostics when validating behavior
• Programming expertise is not required, but technical fluency is expected

Preferred Experience

• Experience with ACH or AAP Certification
• Experience in payments, financial services, or regulated environments
• Experience supporting external partners or ISVs
• Experience owning production change validation and post-release verification
• Familiarity with Jira, Confluence, and Agile/Scrum processes

Benefits & Perks

• Competitive employer contribution to medical, dental and vision coverage
• 401k plan with employer match
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• Employee Assistance Program (EAP)
• Employer provided Calm subscription
• Employer provided mental health benefits through Teladoc
• Life, AD&D and disability insurance
• Minimum 10 Days of Vacation, 6 Paid Federal Holidays, 5 paid personal days/per year
• Online discount program
• Tuition Reimbursement Program

Join Our Team!

• Submit your resume to Apply to Your Position Here

Equal Employment Opportunity & Accommodations

VCI is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.

We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.

VCI is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io with the nature of your request and your contact information.

Recruitment Policy

VCI does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to VCI, either directly or indirectly, will be considered the property of VCI.

We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with VCI. Without such an agreement in place, no agency submissions will be accepted or compensated.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment sponsorship.