Business Support Associate

Job Title Business Support Associate – Sandvik Coromant, Westminster, SC. Overview Sandvik Coromant seeks a Business Support Associate to serve as a key partner in supporting daily operations and enabling team effectiveness. The role directly supports the Coromant strategy by advancing a Customer‑First mindset and enabling high‑performing teams. This position acts as a central connector between external customer engagement and internal site coordination, ensuring a seamless, high‑quality experience for customers, employees, and leadership. Key Responsibilities Customer Experience & Engagement Serve as the primary point of contact for all site visitors, ensuring a professional, welcoming, safe, and high‑impact experience from arrival to departure. Coordinate and execute customer visits end‑to‑end, including scheduling, agenda alignment, facility readiness, presentations, and tours across multiple product lines (inserts, powder, solid round tools). Partner cross‑functionally with Sales, Operations, and related leadership to ensure consistent messaging, preparedness, and follow‑through for all customer interactions. Continuously identify and implement improvements to elevate customer experience, responsiveness, and service quality standards. Maintain and track customer visit metrics and feedback to support continuous improvement initiatives. Business Operations & Administrative Leadership Provide high‑level administrative and operational support to site leadership, management teams, and HR with a strong emphasis on discretion and confidentiality. Prepare and analyze reports, presentations, and communications using advanced Microsoft Office skills to support decision‑making and site visibility. Manage travel coordination and logistics for internal leaders, external guests, and customers, ensuring efficiency and alignment with business objectives. Oversee front office operations including visitor management, mail distribution, and facility readiness, ensuring professional and efficient daily execution. Manage timekeeping support and temporary workforce coordination, including reporting to staffing agencies. Internal Communication & Alignment Lead and maintain site‑wide communication channels, including digital displays, communication boards, and internal announcements to ensure clarity, consistency, and timeliness. Partner with leadership to translate business priorities into effective site communications that reinforce strategy, goals, and performance. Act as a liaison across departments to ensure alignment and coordination on key initiatives and events. Employee Engagement & Culture Development Plan, coordinate, and enhance employee engagement initiatives in partnership with HR and site leadership to strengthen morale, participation, and retention. Lead logistics and execution for site events, recognition programs, wellness initiatives, and team‑building activities. Foster a workplace culture centered on collaboration, inclusion, health & wellness, and continuous improvement. Manage vendor relationships and procurement related to engagement activities, events, and promotional items. Facility & Event Coordination Oversee the coordination and readiness of conference rooms, meeting spaces, and shared areas, ensuring professional standards for internal and external use. Plan and execute meetings, lunches, site tours, and large‑scale events with attention to detail, cost efficiency, and experience quality. Maintain inventory and organization of office, kitchen, and event supplies. Safety, Compliance & Continuous Improvement Act in accordance with a high safety culture by consistently demonstrating a safety‑first mindset. Ensure compliance with ISO standards, including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety). Support audits, reporting, and continuous improvement initiatives. #J-18808-Ljbffr