Branch Manager

Company Vision Work where you’re part of a community. Security State Bank & Trust is a community bank, going strong since 1941. We get to know each other and our customers, always emphasizing serving over selling products. With 18 branches and counting, we offer opportunities for career-minded, entry-level applicants, as well as those with years of experience in the banking industry. About The Role The Branch Manager is responsible for the overall leadership, performance, and success of the branch within the Retail Banking Department . Reporting directly to the Branch President, Regional President, or Retail Banking Manager , this role oversees branch operations, sales, customer service, employee development, and community engagement. The Branch Manager contributes to SSB&T’s success by driving deposit and loan growth, ensuring operational excellence, managing risk, and delivering an exceptional customer experience. The position works closely with Retail Banking, Lending, Operations, Compliance, and other departments to achieve the Bank’s strategic objectives. Essential Responsibilities Champion Enterprise Values: Demonstrate and promote SSB&T’s core values in all leadership activities, customer interactions, and business decisions. Lead the overall daily operations, sales, service, and performance of the branch. Develop and execute strategies to achieve branch growth, profitability, and customer relationship goals. Build and maintain strong customer and community relationships to generate new business opportunities. Manage branch staffing, scheduling, employee performance, coaching, and professional development. Ensure compliance with Bank policies, procedures, operational controls, and regulatory requirements. Oversee branch sales activities, customer service standards, and relationship management efforts. Monitor branch financial performance, production goals, and operational metrics. Resolve complex customer issues and support retention of key customer relationships. Partner with Lending, Treasury Management, Retail Banking, and other business lines to identify cross-sell opportunities. Conduct branch meetings, training, and performance reviews. Support community involvement, networking, and business development activities representing the Bank. Maintain branch security, risk management practices, and audit readiness. Management Responsibility Directly supervises approximately 5–20 branch employees , depending on branch size and organizational structure. Employment Commitments & Physical Requirements Exempt Full-time Monday–Friday 8am–5pm Community/ volunteer involvement Focus-intensive position requiring extended periods of sitting and digital navigation. Occasional walking, standing, and use of office equipment. Must possess close visual acuity and clear speech for verbal communication. Location & Travel Johnson City Branch Travel may be necessary depending on business needs Candidate Requirements Ability to adapt to growing business needs and structural changes High school diploma or GED (for teller and entry-level positions); bachelor’s degree in finance, accounting, business administration, or a related field for professional roles Relevant licenses where required by law or regulation Familiarity with applicable banking regulations Attention to detail Proficiency with standard office software and ability to learn core banking platforms Effective written and verbal communication skills Ability to pass a criminal background check and any required pre-employment screening (drug testing, fingerprinting for FDIC-insured institutions) Other requirements as assigned Candidate Preferred Qualifications Bachelor’s degree in Business, Finance, Banking, Management, or a related field preferred. Minimum 5–8 years of banking experience, including 3–5 years in branch management, retail banking leadership, or business development roles. Minimum 3–5 years of supervisory experience managing teams of 5 or more employees. Strong knowledge of retail banking products, deposit services, consumer lending, and branch operations. Proven record of achieving sales, business development, and relationship management goals. Strong understanding of banking regulations, operational controls, and risk management practices. Experience managing branch profitability, budgets, performance metrics, and employee development. Excellent leadership, coaching, and team-building skills. Strong communication, customer service, and community relationship-building abilities. Prior community banking experience preferred, with a commitment to customer service, operational excellence, business growth, and SSB&T’s core values. Compensation We are committed to competitive compensation at SSB&T. By analyzing market data, we establish fair salary ranges. Your pay is determined by your experience, the role's market value, and your geographical location. Legal The job description and supporting information describes the principal functions required of the job and should not be construed as a non-exhaustive description of all work to be performed in the job role. Employee shall perform such work as may be required of Employee by SSB&T in accordance with the job description, as well as the instructions, directions and control of SSB&T and at such reasonable time and places as it may determine. At all times during the Employment Period, Employee shall strictly adhere to all the rules and regulations that have been or that may hereafter be established by SSB&T for the conduct of its employees and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s). Security State Bank &Trust is an Equal Opportunity Employer. #J-18808-Ljbffr Security State Bank & Trust