Billing Supervisor

Billing Supervisor

The Billing Supervisor provides full oversight of the order-to-cash process, ensuring accuracy, timeliness, and financial integrity across all client accounts. This role leads a team of Analysts, driving accountability for billing accuracy, collections performance, and client satisfaction. The Supervisor serves as the operational point of escalation for complex client issues, oversees day-to-day billing and collections activities, and partners with internal stakeholders to enhance data accuracy, automation, and process efficiency. The Supervisor plays a critical role in maintaining strong client relationships, supporting continuous improvement initiatives, and ensuring the team meets organizational revenue goals.

Responsibilities

Supervisory Responsibilities:

• Supervise the collections analysts
• Conduct monthly 1 v 1 coaching with direct reports
• Handle all aspects of performance management for direct reports

Duties/Responsibilities:

• Team Leadership & Oversight
  • Supervise and guide Analysts to ensure invoices are generated accurately, submitted on schedule, and supported by proper documentation. Review weekly billing activity, verify compliance with policies, and oversee resolution of discrepancies to maintain data integrity.
• Client Relationship & Escalation Management
  • Serve as a secondary contact for key utility clients, joining client KPI or escalation calls to resolve complex billing or collections issues. Provide direction to analysts on client communication and ensure professional, timely resolution of inquiries and disputes.
• Order-to-Cash Process Accountability
  • Oversee the complete billing and collections workflow from data entry through cash application. Ensure adherence to established policies and controls, and identify opportunities to improve automation, reconciliation accuracy, and timeliness.
• Collections & AR Performance
  • Lead weekly collections meetings with the analyst team to review aging receivables, establish action plans for overdue accounts, and ensure performance aligns with company AR goals. Collaborate with clients and internal teams to address payment delays or invoice rejections.
• Client Onboarding & Technical Setup
  • Manage the setup of new clients and billing processes, including creating billing templates, defining invoicing parameters, and coordinating with Technology, Payroll, Operations, and Field Operations to ensure proper data capture and system configuration.
• Cross-Departmental Collaboration
  • Work closely with Business Development, Field Operations, Payroll, and the Operations to resolve systemic issues impacting billing accuracy, contract compliance, or data transfer between systems.
• Reporting & Analysis
  • Compile and review weekly billing and collections reports, team productivity metrics, and account performance summaries for the Billing & Collections Manager. Provide insights and recommendations to improve accuracy, efficiency, and client satisfaction.
• Training & Staff Development
  • Coach, mentor, and develop team members, providing feedback and technical guidance to strengthen their analytical and client-management skills. Lead onboarding and ongoing training sessions for analysts to ensure consistency and compliance with policies.
• Process Improvement & Systems Efficiency
  • Partner with Technology, Finance, and Operations leadership to evaluate and implement process enhancements that improve data flow, reduce rework, and support scalable revenue operations practices.

Other Job Functions:

• Support internal and client-facing audits, data reviews, and special projects as assigned by the Manager.
• Participate in department meetings, process improvement workgroups, and cross-functional initiatives.
• Demonstrate company values of accountability, integrity, and collaboration in all interactions

In addition to the functions listed above, the employee is expected to act in accordance with company values, vision and mission, exercise honesty, integrity and respect with all clients and co-workers, demonstrate leadership, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform other duties and functions as required.

What Flagger Force Offers:

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

Qualifications

Required Skills:

Reporting & Systems Oversight

• Oversees:
• Weekly billing completion
• AR performance metrics
• Team-level accuracy rates
• Builds department reporting tools (in collaboration with Manager and FP&A).

Client Setup & Technical Configuration

• Designs:
• New billing templates
• Rate logic setups
• Client parameters
• Coordinates with:
• Technology/IT for data mapping
• Business Development for contract translation
• Operations for field-data requirements

Quality Control & Operational Governance

• Conducts:
• Weekly audits
• Spot checks
• Reconciliation reviews
• Ensures completeness and policy compliance across all client accounts.

Interpersonal & Leadership Skills

Team Management

• Provides structured coaching and feedback.
• Monitors workload and reallocates as needed.
• Addresses performance issues and skill gaps.
• Ensures consistent application of policies across the team.

Escalation Management

• Handles:
• High-priority client disputes
• Cross-department issues (bad field data, contract gaps, payroll mismatches)
• Sensitive conversations around corrective action

Cross-Functional Influence

• Represents the department in:
• Client onboarding meetings
• Operations calls
• Business Development reviews
• Technology working sessions

Process Ownership

• Implements new or improved billing workflows.
• Standardizes processes across Analysts ISenior.
• Leads continuous improvement initiatives.

Professional Credibility

• Communicates with confidence and authority.
• Trusted by internal leaders to drive resolution efficiently.

Education and Experience:

• Bachelor's degree in Finance, Accounting, Business Management, or a related field required.
• 3+ years of progressive experience in billing, revenue operations, or client accounts, including team leadership responsibilities.
• Strong working knowledge of ERP/billing systems and advanced Excel proficiency.
• Demonstrated ability to lead a team, manage multiple priorities, and ensure operational accuracy under tight deadlines.